front desk hotel clerk

Ramada Inn & Suites; Red Deer; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel in Red Deer, Alberta, is seeking a front desk associate to manage guest registrations and provide exceptional customer service. The ideal candidate will hold a secondary school graduation certificate and possess 1-2 years of experience in hospitality roles. Responsibilities include handling reservations, processing payments, and assisting guests with inquiries.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Clerical duties (i.e. faxing, filing, photocopying).
• Assist clients / guests with special needs.
• Provide customer service.

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Provide customer service

Experience

• 1 year to less than 2 years

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