front desk hotel clerk

Western Budget Motel; Peace River; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel in Peace River is seeking a front desk hotel clerk. The role involves managing guest registrations, addressing complaints, and providing information on hotel services. Ideal candidates will have a secondary school certificate, strong interpersonal skills, and the ability to work in a fast-paced environment.

Qualifications

• Client focus and interpersonal skills crucial for the role.
• Ability to handle customer complaints and reservations.
• Organized and reliable with flexibility in a fast-paced environment.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims from guests.
• Process guest departures, calculate charges, and receive payments.

Skills

Client focus

Interpersonal skills

Flexibility

Organization

Reliability

Team player

Education

Secondary (high) school graduation certificate

Job description

• Secondary (high) school graduation certificate

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Provide customer service

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player

Experience

• Experience an asset

Support for newcomers and refugees

• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees
• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

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