front desk hotel clerk

Bonnie View Inn; Central Ontario; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading hotel is seeking a front desk hotel clerk to handle guest registrations, manage room bookings, and deliver exceptional customer service. The ideal candidate will possess a high school diploma and prior experience in hospitality. Duties include processing reservations, handling payments, and maintaining guest satisfaction in a team-oriented environment.

Qualifications

• Experience of 1 to less than 2 years in the field.
• Ability to manage customer queries and provide assistance.
• Having a flexible approach and client-oriented skills.

Responsibilities

• Register guests and manage their check-ins and check-outs.
• Process reservations and provide information about hotel facilities.
• Balance cash and perform clerical duties as needed.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Word processing software

Spreadsheet

Reservation software

MS Excel

MS Word

Job description

• Secondary (high) school graduation certificate

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service
• Make and confirm reservations

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Spreadsheet
• Internet
• Lightspeed
• MS Excel
• MS Word
• Reservation software

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you currently a student?
• Are you currently legally able to work in Canada?
• Do you currently reside in proximity to the advertised location?
• Do you have previous experience in this field of employment?

Experience

• 1 year to less than 2 years

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Applying to front desk hotel clerk @ Bonnie View Inn

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