Front Desk - Great Divide Lodge - Summer 25

The Lake Louise Ski Resort and Summer Gondola; Lake Louise; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team in the breathtaking Canadian Rockies, where you will provide exceptional customer service as a Front Desk Agent. This role involves handling various administrative duties, ensuring smooth guest check-ins, and maintaining records. Enjoy a dynamic work environment with rotating shifts and the opportunity for educational growth. Experience the thrill of working in a world-class ski resort and summer gondola, surrounded by stunning views and a supportive team. With competitive wages and numerous employee perks, this is not just a job, but a chance to live, work, and play in one of Canada's most beautiful locations.

Benefits

LLSR Summer lift pass

Free employee transportation

Food and Beverage discounts

Retail store discounts

Staff rates at Skoki Backcountry Lodge

Complimentary beverages

Employee recognition programs

Long Service Award programs

Educational growth opportunities

Subsidized staff housing

Qualifications

• Positive attitude with a friendly, professional manner.
• Ability to work independently with minimal supervision.

Responsibilities

• Ensure positive guest interactions and resolve issues.
• Perform check-in/check-out efficiently and timely.
• Maintain reservation and room assignment records.

Skills

Customer Service

Cash Handling

Flexibility

Communication Skills

Problem Solving

Education

First Aid Certification

Serving It Right Certification

Tools

RoomMaster Booking System

Electronic POS Systems

Job description

Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!

The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We operate year-round, functioning as a ski resort in winter and a sightseeing gondola in summer.

Whether you prefer indoor or outdoor work, no two days will be the same. As an employee, you can expect a great working environment, employee benefits, competitive wages, and the experience of a lifetime.

At Present, Some of Our Employee Perks Include:

• LLSR Summer lift pass
• Free employee transportation from the resort to Lake Louise Village
• Food and Beverage discounts at designated cafeterias and restaurants
• Retail store discounts
• Staff rates at Skoki Backcountry Lodge
• Complimentary tea, coffee, and hot chocolate at designated cafeterias when you provide your own reusable mug
• Employee recognition programs
• Long Service Award programs
• Opportunity for educational growth and development
• Optional subsidized staff housing for full-time employees
• Staff events, activities, and team-building events throughout the season
• RRSP matching contributions depending on length of service
• Extended health care plan depending on length of service
• Year-round employees may be eligible for spousal and family passes

Job Description

The successful candidate will handle various administrative duties supporting The Great Divide Lodge's operations, including staff accommodation, guest check-in/out, visitor registration, file management, payment processing, ensuring compliance with housing agreements, and assisting in bar/restaurant service when needed. The Front Desk Agent aims to deliver exceptional customer service and a positive experience for guests and employees.

The Great Divide Lodge, located 15 minutes west of Lake Louise at the summit of Kicking Horse Pass in Yoho National Park, offers 50 hostel-style rooms overlooking the Canadian Rockies and Wapta Lake.

Job Responsibilities

• Ensure positive guest interactions and resolve issues within scope of authority
• Perform check-in/check-out efficiently and timely
• Respond to inquiries via telephone, email, and in person
• Maintain reservation and room assignment records
• Coordinate with the Duty Manager for department success
• Organize and maintain office records and files
• Balance and account for cash at the start and end of shifts
• Assist other departments as needed
• Communicate effectively with other departments within GDL and Lake Louise Ski Resort
• Valid driver’s license is an asset

Job Requirements/Qualifications

• Positive attitude with a friendly, polite, professional manner
• Resourcefulness, flexibility, and adaptability
• Ability to work night shifts and independently with minimal supervision
• Sound judgment, reasoning, and discretion
• Experience with RoomMaster booking system is an asset
• Knowledge of the hospitality industry and Electronic POS systems is an asset
• Cash handling experience preferred
• Serving It Right certification (to be obtained within 30 days of employment)
• Must be at least 19 years old
• First Aid certification is an asset
• Strong English communication skills; second language is an asset

Note: Limited cell service and public transport are available at this remote location.

Wage: $19.57/hour

Work Schedule: Must be able to work rotating shifts

Dress Code: Business Casual – to be discussed during interview