Front Desk - Franchise

Hilton Worldwide, Inc.; Eastern Ontario; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Associate to join their vibrant team. This role is pivotal in ensuring guests have an exceptional experience from arrival to departure. You will be the welcoming face of the hotel, delivering outstanding customer service, managing reservations, and providing vital information about hotel amenities and local attractions. With a focus on teamwork and a positive attitude, you'll thrive in a dynamic environment where your contributions truly matter. Join this fun and supportive workplace and take advantage of growth opportunities within the Hilton brand.

Benefits

Competitive wage and benefits package

Employee discounts on hotel stays

Access to Hilton University for training

Opportunity for growth and advancement

Supportive work environment

Qualifications

• Previous experience in customer service, preferably in hospitality.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide outstanding customer service and handle guest inquiries.
• Accurately process check-ins, check-outs, and reservations.

Skills

Customer Service

Communication Skills

Multitasking

Positive Attitude

Teamwork

Bilingual (English and French)

Education

High School Diploma

Tools

Hotel Management Software

Job description

Job Requirements

Job description

Tru by Hilton Gananoque offers a unique and vibrant experience for both guests and team members. Our hotel is a reflection of our commitment to delivering a modern, upbeat, and welcoming atmosphere. We pride ourselves on exceptional guest service and creating memorable stays. If you are passionate about hospitality and want to be part of a fun and dynamic team, Tru by Hilton is the place for you!

Position Overview:

As a Front Desk Associate at Tru by Hilton Gananoque, you will be the face of our hotel, ensuring that each guest has a smooth, enjoyable, and welcoming experience from check-in to check-out. Your role will involve interacting with guests, handling reservations, providing information, and ensuring that every detail of their stay exceeds expectations.

Key Responsibilities:

1. Guest Service Excellence: Provide outstanding customer service by welcoming guests with a positive attitude, responding to inquiries, and resolving any issues that may arise.
2. Check-In & Check-Out: Accurately process guest check-ins, check-outs, and reservations in a timely and efficient manner.
3. Reservations Management: Assist guests with reservations, including booking rooms and providing information about rates, availability, and hotel amenities.
4. Communication: Serve as a liaison between guests and hotel management, ensuring that guest concerns and requests are addressed promptly.
5. Hotel Knowledge: Be knowledgeable about hotel services, amenities, local attractions, and directions to provide accurate and helpful information to guests.
6. Administrative Duties: Handle front desk paperwork, including cash handling, guest folios, and billing.
7. Teamwork: Collaborate with housekeeping, maintenance, and other hotel departments to ensure seamless guest experiences.
8. Safety and Cleanliness: Ensure the front desk area is clean and well-organized, and adhere to hotel safety and security procedures.

Why Join Us?

1. Competitive wage and benefits package.
2. Opportunity for growth and advancement within the Hilton brand.
3. A fun and supportive work environment.
4. Employee discounts on hotel stays and other perks.
5. Access to Hilton University, offering training and development opportunities.

Qualifications:

1. Previous experience in a customer service role, preferably in the hospitality industry (front desk experience is a plus).
2. Strong communication skills, both verbal and written.
3. Ability to multitask and thrive in a fast-paced environment.
4. Positive attitude with a commitment to exceptional guest service.
5. Flexible schedule, including weekends and holidays.
6. Basic computer skills and familiarity with hotel management software (experience with Hilton’s systems is an advantage).
7. A team-oriented mindset with a friendly and approachable demeanor.
8. Bilingual (English and French) is an asset, but not required.