Front Desk Coordinator - Dental Practice

Westridge HR; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job summary

A well-established dental clinic in Niagara Falls is seeking a Front Desk Coordinator to enhance the patient experience. This role involves welcoming patients, managing appointments, handling inquiries, and ensuring smooth operations. Candidates with dental reception experience and strong communication skills are encouraged to apply. This full-time position offers competitive pay and a supportive work environment.

Benefits

Competitive pay ($25.00–$27.00/hour)

Consistent schedule (Monday–Friday)

Positive work culture

Qualifications

• At least 1 year of dental reception experience required.
• Familiarity with Canadian Dental Care Plan (CDCP) and insurance claims.
• Experience using QuickBooks or similar tools is an asset.

Responsibilities

• Welcome patients and keep records up to date.
• Coordinate appointments for efficiency.
• Handle phone/email inquiries with clarity.
• Submit insurance claims and verify coverage.
• Process payments and maintain financial records.

Skills

Dental reception experience

Communication skills

Multitasking ability

Professional demeanor

Tools

QuickBooks

Dental software

Job description

Front Desk Coordinator – Dental Practice

Full-Time | Niagara Falls, ON
Be part of a growing team where your organizational talent and people skills make a difference every day.

Westridge HR Professionals is hiring on behalf of a well-established dental clinic in Niagara Falls, known for its modern approach to tooth replacement and commitment to patient-first care. As the practice continues to expand, they’re seeking a Front Desk Coordinator to be the vital link between patients and practitioners — someone who brings energy, accuracy, and empathy to every interaction.

This is more than a reception role — it’s a chance to help shape the patient experience from first contact to final follow-up, all while working with a respectful, close-knit team that values your input.

What You’ll Do: Be the Pulse of the Practice

Your ability to stay organized, calm, and professional will help keep daily operations smooth and patients feeling well cared for. You’ll:

• Welcome patients with warmth and professionalism; confirm details and keep records up to date

• Coordinate appointments to maximize clinical efficiency and minimize wait times

• Handle phone and email inquiries with clarity and courtesy

• Submit insurance claims and pre-determinations (including CDCP and AccertaWorks), and verify coverage details

• Process payments, issue receipts, and maintain accurate financial records

• Assist with basic bookkeeping tasks using QuickBooks or similar software

• Liaise with denturists and dental technicians to ensure seamless patient care

• Pitch in to reset operatories between patients as needed, supporting clinical flow

• Maintain the front office space to reflect the high standard of care delivered by the clinic

• Follow all privacy and policy protocols while helping foster a respectful team culture

What You Bring: Precision and People Skills

We’re looking for a strong communicator and multitasker who brings experience and a patient-first mindset.

• At least 1 year of dental reception experience (required)

• Familiarity with the Canadian Dental Care Plan (CDCP) and insurance claims

• Comfortable with dental software for scheduling and billing

• Experience using QuickBooks or similar tools (asset)

• Professional demeanor with excellent organizational and communication skills

• Calm under pressure, with a proactive and supportive attitude

• A genuine interest in working as part of a collaborative and respectful team

Why Join This Team?

This role offers more than stability — it offers purpose and professional growth in a supportive setting.

• Competitive pay: $25.00–$27.00/hour, based on experience

• Consistent schedule: Monday–Thursday (9am–5pm), Friday (9am–2pm)

• A meaningful role in a growing clinic with a strong community reputation

• A respectful, team-based work culture focused on shared success and quality care

Ready to Make a Real Impact?

If you’re an experienced dental receptionist who enjoys being the go-to person in a fast-paced, patient-focused clinic — we want to hear from you. Apply today with a current resume outlining your background and relevant skills.

We appreciate all applications, but only those selected for further consideration will be contacted.

Westridge HR Professionals and our client are equal opportunity employers and are committed to creating accessible, inclusive work environments. If you require accommodation during the hiring process, please let us know. We may use AI technologies during screening to support an equitable and efficient hiring process.