Front Desk Coordinator

North American Dental Group; Golden Horseshoe; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Front Desk Coordinator to be the welcoming face for patients. This role involves managing appointments, handling financial tasks, and ensuring a smooth office operation. The ideal candidate will have strong communication and organizational skills, along with a background in customer service or dental settings. Join a dynamic team that values empathy and teamwork while transforming the dental experience for every patient. With opportunities for career growth and a supportive work environment, this position is perfect for those looking to make a meaningful impact in dental care.

Benefits

Paid Time Off

Comprehensive Benefits

401(k)

Career Growth Opportunities

Dynamic Work Environment

Qualifications

• 1-5 years of customer service or dental experience preferred.
• Strong communication and multitasking skills are essential.

Responsibilities

• Handle financial tasks including co-payment collection and insurance verification.
• Answer phone calls and schedule appointments for patients.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Education

High School Diploma

Associate’s Degree

Tools

Dental Software

Microsoft Office

Job description

Overview

Front Desk Coordinator – Be the First Smile Patients See!

Location: Grove Dental - Lombard, IL

Job Type: Full-time

About Us: At our practice, patient care isn’t just what we do—it’s who we are. With empathy as our guiding principle, we’re dedicated to transforming the dental experience for every patient, every visit. Partnering with North American Dental Group, we’re equipped with the tools and support to deliver excellent care.

Your Work Schedule (4 days a week)

Monday-Friday: 7:45am-6:00pm
(2) Saturdays a Month: 6:45am-2:00pm

Your Role as a Front Desk Coordinator: As a Front Desk Coordinator, you’ll be the welcoming face and voice of our practice, ensuring patients feel valued from the moment they walk through the door. Your organization, professionalism, and ability to multitask will help keep our office running smoothly and efficiently.

Key Responsibilities

• Dependably handle financial tasks, including co-payment collection, insurance verification, and daily reporting, ensuring a worry-free patient experience.
• Perform administrative duties such as sorting mail, scanning documents, and photocopying.
• Answer phone calls, provide information, and schedule, verify, and confirm appointments.
• Clearly explain dental procedures, policies, and services to patients.
• Present financial arrangements and policies to patients while maintaining professionalism and empathy.
• Track and manage appointments, including cancellations, no-shows, and late arrivals, to ensure a smooth schedule flow.

What You’ll Need to Succeed

• High School Diploma or equivalent (Associate’s degree preferred).
• 1-5 years of customer service, insurance, or dental experience preferred.
• Familiarity with dental software, Microsoft Office, and a willingness to learn new programs.
• Strong communication, organizational, and multitasking skills.

Why You’ll Love Working With Us

• Paid Time Off: Competitive PTO that grows with your career.
• Comprehensive Benefits: Including 401(k).
• Career Growth: Access to continuing education and development opportunities.
• Dynamic Environment: Work in an exciting, inclusive atmosphere that values individuality and teamwork.

Equal Opportunity Employer: We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other legally protected characteristic.

Ready to Make a Great First Impression? Apply now and join a team that’s redefining dental care for the better!