Front Desk Coordinator

OneSpaWorld LLC; Big Island; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the wellness sector is seeking a dedicated Concierge to join their team. This role is pivotal in ensuring guests receive exceptional service and information about the range of offerings. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to operate basic office equipment. You will be part of a vibrant team, contributing to an environment that values professionalism and attention to detail. This is a fantastic opportunity to be part of a company that prides itself on delivering luxurious experiences to its guests.

Qualifications

• 1+ year of experience in customer service roles, preferably in retail.
• Proficient in using basic office equipment and POS systems.

Responsibilities

• Welcome guests and provide information on services offered.
• Monitor front of house to ensure service excellence.

Skills

Customer Service Skills

Phone Etiquette

Typing Skills

Teamwork

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Point of Sale System (Book4Time)

Basic Office Equipment

Windows Operating System

Job description

SIGN ON BONUS AVAILABLE
MANDARA SPA

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali, this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and as such is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service. Namaste.

JOB DESCRIPTION

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered, paying special attention to front line guest service excellence standards.

Qualifications:

1. Experience:
   • Preferred experience working with a Point of Sale system (i.e. Book4Time experience desirable) and answering phones in a customer service facing environment, retail a plus.
2. Technical or Administrative Knowledge:
   • Computer literate with good typing skills.
   • Effective written communication skills.
   • Able to operate basic business machines (i.e. calculator, fax, printer, copier).
3. Required Skills and Abilities:
   • Self motivated.
   • Maintain a professional appearance at all times.
   • At least 1 year of experience working with answering the phones in a customer oriented environment.
   • Demonstrate pleasant and appropriate phone etiquette.
   • Excellent listening and verbal skills.
   • Computer literate with good keyboard skills. Proficient with Windows.
   • Ability to operate basic office equipment such as phone, fax, copier, printer, etc.
   • High school diploma or equivalent.
   • Team player.
   • Responsible, dependable.
   • High personal standards and values.
   • Excellent client care, service excellence and attention to detail.
   • Effective communicator.
   • Flexible and cooperative.
   • Ability to meet US employment and eligibility requirements.

Compensation:
Starting base hourly rate of $17.75 increased annually based on tenure. Incentive compensation programs yielding an average of $1.75 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.