Front Desk Clerk (Hotel & Accommodations)

Canadian Forces Morale and Welfare Services - CFMWS; Winnipeg; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community support organization in Winnipeg is seeking a Front Desk Clerk to manage guest registrations and inquiries. The ideal candidate will have a high school diploma, experience with hotel reservation systems, and strong communication skills. This casual position requires flexibility and offers health and wellness benefits. Join us in supporting Canadian Armed Forces members and their families.

Benefits

Employee and Family Assistance Program

Vacation pay

Group Savings Plans

Free second language training

Qualifications

• Experience in hotel reservations systems.
• Experience in cash handling.
• Functional oral communication skills in English.

Responsibilities

• Maintain an inventory of vacancies, reservations, and room assignments.
• Register arriving guests and assign rooms.
• Answer inquiries regarding hotel services and registration.

Skills

Client focus

Organizational knowledge

Communication

Innovation

Teamwork

Leadership

Education

High school diploma

Tools

Hotel reservations systems

Cash handling systems

Phone systems

Job description

WHO WE ARE

At Canadian Forces Morale and Welfare Services (CFMWS), we’re more than just a workplace; we’re a proud community dedicated to supporting Canadian Armed Forces members, veterans and their families in their daily lives. We carefully curate and provide programs and services designed to meet their unique needs and enhance their mental, social, physical, financial and familial well-being. CFMWS employees deliver programs and services including recreation, sports and fitness programs, customized financial services, retail services, access to retail savings and discounts and offers family support and organizes charity events.

Our success stems from living our values. Our employees care about their role in supporting Canadian Armed Forces members, veterans and their families and act with integrity in all they do. Thriving in our close-knit environment, we act as one team with one mission. We constantly seek new ideas and creative ways to deliver the best possible programs and services.

As an employer, we offer a commitment to your health, wellness and growth. We provide a diverse range of roles across many locations and a career where you can make a meaningful impact.

THE ROLE

With 350 rooms and a maximum occupancy of 430, some of our guests are just passing through while others may stay for up to one year. This is no ordinary hotel operation. We are providing a service to the Canadian Armed Forces population, who are living, working and studying while staying with us.

The Front Desk Clerk maintains an inventory of vacancies, reservations and room assignments. They register arriving guests and assign rooms. They answer enquiries regarding hotel services and registration, provide information about services available in the community and respond to guests' complaints. The Front Desk Clerk compiles and checks daily record sheets, guest accounts, receipts and vouchers. They operate a cash register, debit and credit card swipe system and electronic door key system, and present statements of charges to departing guests and receive payment.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

High school diploma

Experience

In hotel reservations systems

In cash handling

In phone systems

Competencies

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

LANGUAGE REQUIREMENTS

English Essential / Bilingual (English and French) an asset

Reading : None

Writing : None

Oral : Functional

BENEFITS AVAILABLE

Health Benefits : Employee and Family Assistance Program

Work Life Balance : Vacation pay

Retirement Planning : Group Savings Plans

Learning and Development : Free second language training

Explore all the benefits CFMWS offers by visiting : https : / / cfmws.ca / Benefits

OTHER INFORMATION

This is an on-site position with an assigned work location.

This position is required to work evenings and weekends.

START DATE

As soon as possible

This is a casual position working no more than 13 1 / 3 hours per week. Casual employees are hired on a temporary basis for a fixed period of time not exceeding twelve months. A new contract can be issued without a break in service.

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of Canadian society. If contacted in relation to a job opportunity or assessment, you should advise the recruitment team in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.