front desk clerk, hotel

Employment and Social Development Canada; Muncho Lake; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a Front Desk Clerk to join their dynamic team. This role involves welcoming guests, managing reservations, and providing exceptional customer service in a fast-paced environment. The ideal candidate will possess strong communication skills, attention to detail, and a commitment to client satisfaction. With staff accommodation and a supportive work culture, this opportunity offers a chance to thrive in a beautiful remote location. If you are ready to make a positive impact on guests' experiences, this position is perfect for you!

Benefits

Free parking available

On-site housing options

Bonus

Qualifications

• 1-2 years of experience in a front desk or customer service role.
• Strong communication skills and attention to detail required.

Responsibilities

• Register guests, assign rooms, and manage reservations.
• Provide information about hotel services and local attractions.
• Process payments and maintain cash balance.

Skills

Customer Service

Attention to Detail

Excellent Oral Communication

Excellent Written Communication

Team Player

Organized

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Central reservation system (CRS)

Spreadsheet software

MS Excel

Microsoft Publisher

Social Media

Job description

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Job details

Front Desk Clerk, Hotel

Posted on April 15, 2025 by Employer details Northern Rockies Lodge

Job Requirements

Education: Secondary (high) school graduation certificate.

Work setting: Staff accommodation provided. Room and board provided. Hotel, motel, resort. Remote location. Relocation costs not covered by employer. Willing to relocate.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Exchange foreign currency.
• Process guests' departures, calculate charges and receive payments.
• Balance cash and complete balance sheets, cash reports and related forms.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.
• Clerical duties (i.e. faxing, filing, photocopying).
• Answer telephone and relay telephone calls and messages.
• Assist clients/guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Experience and Specialization

Experience: 1 year to less than 2 years.

Computer and Technology Knowledge

• Word processing software.
• Central reservation system (CRS).
• Spreadsheet.
• Internet.
• MS Excel.
• Social Media.
• Microsoft Publisher.

Work Conditions and Physical Capabilities

• Attention to detail.
• Fast-paced environment.
• Standing for extended periods.
• Work under pressure.

Personal Suitability

• Client focus.
• Dependability.
• Efficient interpersonal skills.
• Excellent oral communication.
• Excellent written communication.
• Flexibility.
• Judgement.
• Organized.
• Reliability.
• Team player.

Benefits

• Financial benefits: Bonus.
• Other benefits: Free parking available, On-site housing options.

Who Can Apply for This Job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada.

Advertised Until

2025-04-29

Northern Rockies Lodge

• Accommodation and food services
• 5 job postings advertised
• Medium-sized business (between 5 and 100 employees)