front desk clerk, hotel

Northern Rockies Lodge; Muncho Lake; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at a renowned resort nestled in the picturesque wilderness. This role offers the chance to engage with guests, ensuring their stay is memorable and enjoyable. You will be responsible for managing reservations, providing excellent customer service, and assisting with various clerical tasks. The fast-paced environment will keep you on your toes, while your organizational skills will shine as you balance multiple responsibilities. If you're a team player with a passion for hospitality, this opportunity is perfect for you. Embrace the adventure of working in a stunning location while making a difference in guests' experiences.

Benefits

Staff accommodation provided

Room and board provided

Qualifications

• High school diploma required; customer service skills essential.
• Experience with reservation systems and word processing preferred.

Responsibilities

• Register guests, assign rooms, and manage reservations.
• Provide information about hotel services and local attractions.
• Perform clerical duties and maintain inventory of room assignments.

Skills

Client focus

Efficient interpersonal skills

Flexibility

Judgement

Organized

Reliability

Team player

Education

Secondary (high) school graduation certificate

Tools

Word processing software

Central reservation system (CRS)

Spreadsheet

MS Excel

Microsoft Publisher

Social Media

Job description

Minimum Requirements

• Secondary (high) school graduation certificate

Work Setting

• Staff accommodation provided
• Room and board provided
• Hotel, motel, resort
• Relocation costs not covered by employer
• Willing to relocate

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and Technology Knowledge

• Word processing software
• Central reservation system (CRS)
• Spreadsheet
• Internet
• MS Excel
• Social Media
• Microsoft Publisher

Transportation/Travel Information

• Travel expenses not paid by employer
• Public transportation is available

Work Conditions and Physical Capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal Suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player