front desk clerk, hotel

Government of Canada; Langford; On-site; CAD 30,000 - 45,000; Full time

Job summary

A government agency in Langford, British Columbia seeks a hospitality professional to manage guest registration, resolve complaints, and provide information about services and local attractions. Successful applicants will have a secondary school diploma and experience in customer service is considered an asset. This position requires working on-site with no remote option available. The role also includes maintaining room inventories and processing payments.

Benefits

Dental plan

Health care plan

Other benefits

Qualifications

• Experience in hospitality or customer service is an asset.
• Ability to manage guest inquiries and resolve issues.
• Strong organizational and multitasking skills are required.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Answer telephone and relay telephone calls and messages.

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

Experience an asset

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages

Benefits Health benefits

• Dental plan
• Health care plan

Other benefits

• Other benefits