front desk clerk, hotel

Bear Mountain Resort & Spa Ltd.; Langford; On-site; CAD 30,000 - 40,000; Full time

Job summary

A lodging and recreation resort in Langford, BC is seeking a Front Desk Clerk. Responsibilities include registering guests, resolving complaints, and providing information on hotel services and local attractions. A secondary school graduation certificate is required, and prior experience is an asset. This role is a great opportunity for individuals looking to further their career in the hospitality industry.

Qualifications

• Experience in customer service is an asset.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Provide information on hotel facilities and services.
• Provide general information about points of interest in the area.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations, and room assignments.
• Answer telephone and relay telephone calls and messages.

Education

Secondary (high) school graduation certificate

Job description

• Education: Secondary (high) school graduation certificate
• Experience: Experience an asset

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Answer telephone and relay telephone calls and messages

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Bear Mountain Resort & Spa Ltd. in Langford, BC

Bear Mountain Resort & Spa Ltd. in Langford, BC

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