front desk clerk, hotel

Bear Mountain Resort & Spa Ltd.; Langford; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel in British Columbia seeks a Front Desk Agent to manage guest registrations, handle payments, and provide information on hotel services and local attractions. Ideal candidates will have a secondary school diploma and previous experience in hospitality is an asset. Join a dynamic team with opportunities for growth in the beautiful setting of Bear Mountain Resort.

Benefits

Additional benefits may be offered

Qualifications

• Hospitality education or diploma preferred.
• Previous experience is considered an asset.

Responsibilities

• Register arriving guests and assign rooms.
• Provide information on hotel services and local attractions.
• Process guest departures, calculate charges, and receive payments.

Education

Secondary (high) school graduation certificate

Job description

Qualifications

• Secondary (high) school graduation certificate

Tasks

1. Register arriving guests and assign rooms
2. Resolve complaints and claims
3. Provide information on hotel facilities and services
4. Provide general information about points of interest in the area
5. Process guests' departures, calculate charges, and receive payments
6. Maintain an inventory of vacancies, reservations, and room assignments
7. Answer telephone calls and relay messages

Experience

• Previous experience is an asset

Other benefits

• Additional benefits may be offered