front desk clerk (except hotel)

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Various locations

Tasks

• Greet people and direct them to contacts or service areas
• Provide basic information to clients and the public
• Obtain and process information required to provide customer service
• Operate switchboard or telephone system
• Record and relay information
• Schedule and confirm appointments
• Send invoices
• Receive and issue payments
• Perform clerical duties, such as filing and sorting and distributing mail
• Answer telephone and relay telephone calls and messages
• Arrange teleconferences
• Monitor mobile radio or telephone
• Provide directory assistance
• Relay service to persons with disabilities
• Provide customer service

Computer and Technology Knowledge

• MS Excel
• MS Outlook
• MS PowerPoint
• MS Word
• MS Windows

Security and Safety

• Basic security clearance

Work Conditions and Physical Capabilities

• Ability to work independently
• Fast-paced environment
• Work under pressure
• Combination of sitting, standing, walking