Front desk clerk

Processes all guest check-ins and check-outs.

Processes all payment types such as room charges, debit, or credit.

Answers, records, and processes all guest calls, messages, requests, questions, or concerns.

Coordinates with Housekeeping to track readiness of rooms for check-in.

Supplies guests with directions and information regarding property and local areas of interest.

Runs daily reports, identifies any special requests, and checks reports for accuracy.

Takes and makes reservations.

Learns and applies hotel policies regarding procedures, safety, property management systems, etc.

Follows all company safety and security policies and procedures; reports accidents, injuries, and unsafe work conditions to the manager.

Follows all company policies and procedures;

Ensures uniform and personal appearance are clean and professional;

Maintains confidentiality of proprietary information; protects company assets.

Welcomes and acknowledges all guests according to company standards; anticipates and addresses guests’ service needs; assists individuals with disabilities; thanks guests with genuine appreciation.

Speaks with others using clear and professional language; answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others. Complies with quality assurance expectations and standards.

Minimum Requirements:

1. Must be able to speak, read, write and understand French and English.
2. Hotel experience is an asset.
3. Attention to detail and analysis.
4. Excellent organizational, interpersonal, and administrative skills.
5. Competent or familiar with computerized systems.
6. Demonstrated knowledge of customer service and a genuine desire to exceed customer expectations.
7. Present a high degree of ethics and a professional image.
8. Availability to work day and evening shifts every day of the week, including weekends and holidays.
9. Ability to multitask.
10. Strong team spirit.