Front Desk Attendant

ATCO Structures & Logistics Ltd; Resolute; On-site; CAD 1,000; Full time

Job summary

ATCO Frontec is looking for a Front Desk Attendant in Resolute Bay, NU. The ideal candidate will manage front desk operations, handle guest reservations, and provide administrative support in a remote environment. This role is integral to maintaining high service standards and requires a proactive self-starter with a minimum of 1-year hospitality experience.

Qualifications

• 1 year of experience in hotel front desk or similar hospitality role.
• Valid driver’s license required.
• Proficient with Microsoft Office applications.

Responsibilities

• Manage front desk operations and reservations independently.
• Accurately process payments and maintain financial records.
• Provide exceptional customer service and resolve guest issues promptly.

Skills

Customer Service

Multicultural Experience

Administrative Skills

Education

Administrative Training

Tools

Microsoft Office

Job description

Who We Are:

ATCO Frontec is a market leader providing facilities management, camp services, workforce lodging solutions, operational support services and disaster and emergency management for a diverse range of clients. We are a service-based organization made up of great people who work hard to get the job done and deliver excellence in the communities where we work and live.

Where We Work and Live:

ATCO Frontec has been operating in Resolute Bay since 1970 and has a long history of providing services in the North. The ATCO Frontec team in Resolute Bay provides logistics services for various Northern Government and private sector initiatives, including support and maintenance for the Polar Continental Shelf Program, Resolute Bay Weather Observation, and the operation, maintenance and distribution of fuel for the hamlet and the Resolute Bay airport. The project team also provides logistics and operational support to initiatives in surrounding communities including Eureka and Grise Fiord. With a wide range of resources and experience, the Resolute Bay team can handle any operation in one of the most hostile climates in Canada.

Description:

ATCO Frontec is seeking a Front Desk Attendant to join our team in Resolute Bay, NU.This position requires a self-starter who can work independently and take initiative in a fast-paced, remote environmentperforming a variety of day-to-day administrative duties in support of Resolute operations.

The position will be located on site at Resolute Bay, NU and will work on a rotation of 4 weeks on/4 weeks off, 7 days a week, with all travel paid. The wage is $26/hour with overtime as required.

Responsibilities:

• Work independently to manage front desk operations
• Make new reservations, check guests in and out, and process payments accurately
• Maintain accurate guest financial records
• Coordinate truck reservations and conference room rentals
• Handle catering bookings and liaise with kitchen staff to ensure smooth service
• Organize airport pick-ups and drop-offs for guests, driving as required
• Provide exceptional customer service and resolve guest issues promptly
• Develops and maintains manual and computerized records and reports
• Arranges crew flight and hotel in accordance with the site rotation Schedule and operational requirements
• Follows all Safe Work Job Procedures and Standard Operating Procedures which are applicable to the specific tasks
• Provides overall administrative support to the management and project team as required

Qualifications:

• Minimum1 year of experiencein a hotel front desk or similar hospitality role.
• Administrative training from a recognized school, college or demonstrated relevant work experience.
• A valid driver’s license is required.
• Proficient with Microsoft Office including Microsoft Word, Excel and Outlook.
• Experience working in a multi-cultural fast paced work environment.

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

This position has been identified as safety sensitive and will require completion and successful passing of a pre-employment alcohol & drug test, fit to work medical test, and extensive background check. Final candidates will be required to undergo a Security Clearance Check.

Collection, use, and retention of personal information will be in accordance with ATCO Group privacy policies and practices.

By submitting your resume and personal information to the ATCO Group of Companies, and/or participating in a personal interview, you acknowledge and consent to the collection, use and disclosure of your personal information by the ATCO Group of Companies to determine your suitability for employment opportunities within the ATCO Group of Companies.