Front Desk Associate Talent Pool (Markham and Richmond Hill Talent Pool)

Myodetox Group; Richmond Hill (GA); On-site; CAD 35,000 - 50,000; Full time

Benefits offered by this job

100% Employer-Paid Extended Health Benefits

Group RRSP with Profit-Sharing Employer Match

Discounted Pet Insurance

Complimentary paid staff treatment sessions

Bonus for referral of new team members

Employer-paid Mental Health Support

Job summary

A wellness center in Canada is seeking a Front Desk Associate to be the first point of contact for clients, providing exceptional service and managing clinic operations. The ideal candidate has over a year of customer service experience, is attentive to detail, and thrives in a fast-paced environment. The position offers employer-paid health benefits, a group RRSP, and a supportive work culture aimed at promoting physical and mental health.

Qualifications

• 1+ years of experience working in a customer service and/or hospitality role.
• Strong focus on positive client interactions and experiences.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide exceptional service and hospitality to all clients.
• Manage the clinic schedule and optimize booking strategies.
• Maintain clinic organization and cleanliness.

Skills

Customer service

Hospitality

Attention to detail

Communication

Problem-solving

Job description

Front Desk Associates are the first point of contact at Myo, creating welcoming, seamless, and high‑quality experiences for every client who walks through our doors.

What You'll Do

• Provide all clients exceptional service and hospitality in line with Myo standards
• Introduce new clients to our service offerings with clear, on‑brand messaging via phone, walk‐in, written communication
• Constantly monitor and manage the clinic schedule, including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness, which may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Who We're Looking For

• You have 1+ years of experience working in a customer service and/or hospitality role
• You care deeply about ensuring positive client interactions and experiences
• You are proud of the team and workspace you’re a part of, exemplified through a well‑maintained, presentable clinic
• You pay attention to every detail – small or big. After all, how much we care is the fuel for our passion
• You’re passionate about the work we do, the services we offer and can clearly communicate the long‑term value to our clients
• You perform your job duties with consideration and care for business driving booking strategies
• You thrive in a fast‑paced environment
• You are innately curious, always seeking to solve problems, answer questions and better your work product
• You show up as your authentic self day in and day out, making your voice heard
• You prioritize your own physical and mental health so you can show up as your best version in the workplace

Myo Benefits + Perks

• 100% Employer‑Paid Extended Health Benefits for all full‑time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit‑Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Employer‑paid Mental Health Support through Homewood