Front Desk Associate

Woodview Inn; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is looking for a Front Desk Associate to join their welcoming team. This role is crucial as the first point of contact for guests, ensuring they receive exceptional service and assistance from arrival to departure. The ideal candidate will possess strong customer service skills, a friendly demeanor, and the ability to handle inquiries and requests efficiently. Join a luxurious boutique hotel that prides itself on providing an unforgettable experience in a beautiful setting. If you are passionate about hospitality and enjoy creating memorable experiences for guests, this opportunity is perfect for you.

Qualifications

• Friendly and customer-focused individual with strong communication skills.
• Ability to handle guest requests and complaints professionally.

Responsibilities

• Greet guests and assist with check-in and check-out procedures.
• Process reservations and handle guest inquiries promptly.
• Maintain a clean and organized front desk area.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Tools

Property Management System

Job description

The Woodview Inn, Gananoque

The Woodview Inn is a luxurious boutique hotel in Gananoque, nestled in the heart of the beautiful 1000 Islands. With exquisite accommodations and unparalleled service, we provide guests with an unforgettable experience of comfort and elegance of a bygone era.

Position available: Front Desk Associate

We are seeking a friendly and customer-focused individual to join our team as a Front Desk Associate at The Woodview Inn. As the first point of contact for guests, you will play a vital role in creating a warm and welcoming atmosphere and ensuring that guests receive exceptional service from the moment they arrive until the time they depart.

Responsibilities:

1. Greet guests with a warm and friendly demeanor upon arrival and assist with check-in and check-out procedures.
2. Answer phone calls, emails, and inquiries from guests and provide accurate information about hotel amenities, services, and local attractions.
3. Process reservations, cancellations, and room assignments using the hotel's property management system.
4. Handle guest requests and complaints promptly and professionally, escalating issues as needed to ensure guest satisfaction.
5. Maintain a clean and organized front desk area, including stocking supplies and keeping informational materials up to date.
6. Assist with administrative tasks such as filing, faxing, and photocopying as needed.
7. Collaborate with other hotel departments to coordinate guest services and resolve any issues or discrepancies.
8. Always uphold The Woodview Inn’s standards of excellence in customer service and hospitality.