Front Desk Associate

IGNITE Fitness Holdings; City of Leduc; On-site; CAD 30,000 - 50,000; Full time

Job summary

An established industry player in the fitness sector is searching for a Front Desk Associate who embodies friendliness and professionalism. This role is essential in creating a welcoming environment for members, ensuring their needs are met with prompt and courteous service. As a key point of contact, you will balance multiple tasks, drive revenue through product promotion, and maintain the club's cleanliness. If you are enthusiastic, hardworking, and possess superior customer service skills, this is an exciting opportunity to join a dynamic team and contribute to a positive fitness experience for all members.

Benefits

Competitive Salary

Health Benefits Contribution

Paid Time Off

Free Black Card Membership

Exercise Incentives

Qualifications

• 18 years or older with a High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in retail or fitness preferred.

Responsibilities

• Welcome members and provide efficient customer service in a friendly manner.
• Resolve customer concerns using strong communication and problem-solving skills.
• Maintain cleanliness of the club and assist with payment processing.

Skills

Customer Service Skills

Problem Solving

Communication Skills

Multi-tasking

Education

High School Diploma or Equivalent

Job description

Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associates. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first-rate service and fosters positive customer satisfaction and loyalty while promoting ECP-PF Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor.

Essential Duties And Responsibilities

• Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes.
• Anticipate member's needs, respond promptly and acknowledge all members.
• Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Utilize strong communication and problem-solving skills to effectively resolve customer concerns, ensuring a pleasant experience.
• Ability to maintain the cleanliness of the club for up to 50% of the shift.
• Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast-paced retail environment.
• Hands-on experience in accepting payments from customers and giving change and receipts.
• Drive revenue by communicating and demonstrating benefits of products and special promotions to customers.
• Proven ability to answer customers' questions and give information regarding the business procedures and policies in an exact and customer-friendly way.

Minimum Skills

• Ability to manage multiple responsibilities.
• Solid work ethic with strong decision-making and problem resolution skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Comfortable working a flexible rotating schedule.
• Superior customer service skills, preferably in the fitness industry.
• Hardworking, enthusiastic, and energetic!
• Physical Requirements: Ability to talk and hear, sit, stand, and use hands and fingers to handle or feel. Occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 50 pounds and occasionally lift and move objects up to 75 pounds.

Minimum Qualifications

• 18 years old or older.
• A High School Diploma or Equivalent required.
• Six months face-to-face customer service experience in a retail environment required or 1-year fitness experience preferred.

Hours
(Initial training hours may vary as well as when the needs of the facility change)

• Discuss your availability with the Hiring Manager and/or notate it on your application.
• Weekday and/or Weekend Hours based on club needs.
• Open or Flexible availability is a plus.

Monday: 4:00pm - 11:30pm
Tuesday: 4:00pm - 11:30pm
Wednesday: 4:00pm - 11:30pm
Thursday: 4:00pm - 11:30pm
Friday: 1:00pm - 9:30pm
Saturday: 6:45am - 7:30pm
Sunday: 6:45am - 7:30pm

Benefits

• Competitive Salary.
• Company contribution towards health benefits (Applicable for Full Time Positions).
• Paid Time Off benefits (Applicable for Full Time Positions).
• Free Black Card membership and fun exercise incentives.

Planet Fitness is an Equal Opportunity Employer.