Front Desk Associate

IGNITE Fitness Holdings; Airdrie; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local fitness center in Airdrie is seeking a Front Desk Associate who excels in customer service and multitasking. The role involves welcoming members, managing inquiries, and maintaining club cleanliness. Ideal candidates will be energetic, have strong communication skills, and possess a high school diploma. Physical ability to lift weights is required. This position offers competitive pay, health benefits, and free fitness membership.

Benefits

Competitive salary

Health benefits contribution

Paid Time Off

Free Black Card membership

Qualifications

• Strong work ethic with decision-making and problem resolution skills.
• Six months face-to-face customer service experience in retail or one year in fitness preferred.
• Ability to lift up to 50 pounds regularly.

Responsibilities

• Welcome and exit members confidently and courteously.
• Anticipate members' needs and respond promptly.
• Provide efficient telephone service and resolve customer concerns.

Skills

Customer service skills

Multitasking

Problem-solving

Communication skills

Energetic and enthusiastic

Education

High School Diploma or equivalent

Job description

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Planet Fitness, a private equity-backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a friendly and courteous individual who consistently delivers excellent service, fosters positive customer satisfaction and loyalty, and promotes Ignite Fitness Holdings-Planet Fitness Mission, Vision, and Values. The role requires multitasking skills with a friendly demeanor.

Essential Duties and Responsibilities

• Welcome and exit members confidently, professionally, and courteously with greetings and farewells.
• Anticipate members' needs, respond promptly, and acknowledge all members.
• Provide efficient telephone service, answering calls promptly and knowledgeably, ensuring complete and accurate information.
• Use strong communication and problem-solving skills to resolve customer concerns, ensuring a pleasant experience.
• Maintain cleanliness of the club for up to 70% of the shift.
• Deliver prompt, efficient customer service with high accuracy in a fast-paced environment.
• Accept payments from customers, give change and receipts.
• Drive revenue by communicating product benefits and promotions to customers.
• Answer customer questions and provide information about business procedures and policies in a friendly manner.

Minimum Skills

• Ability to manage multiple responsibilities.
• Strong work ethic with decision-making and problem resolution skills.
• Self-starter with initiative, minimal supervision.
• Flexible with rotating schedules.
• Superior customer service skills, preferably in the fitness industry.
• Energetic, enthusiastic, and hardworking.
• Physical ability to talk, hear, sit, stand, handle objects, lift up to 50 pounds regularly, and up to 75 pounds occasionally.

Minimum Qualifications

• 18 years or older.
• High School Diploma or equivalent.
• Six months face-to-face customer service experience in retail or one year in fitness preferred.

Hours vary; initial training hours may differ. Discuss availability with the Hiring Manager or note it on your application. Weekday and weekend hours based on club needs. Open or flexible availability is a plus.

Benefits

• Competitive salary.
• Health benefits contribution (full-time).
• Paid Time Off (full-time).
• Free Black Card membership and exercise incentives.

Planet Fitness is an Equal Opportunity Employer.

Job Details

• Seniority level: Entry level.
• Employment type: Part-time.
• Industry: Wellness and Fitness Services.

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