Front Desk Assistant

1 st Class After Class; Calgary; On-site; CAD 30,000 - 42,000; Full time

Job summary

1st Class Childcare is seeking a Front Desk Administrative Staff member in Calgary, AB. You will support administrative tasks and ensure compliance with Alberta’s Child Care Licensing Regulations while assisting families and staff.

Responsibilities include greeting families, processing check-ins, answering inquiries, and maintaining organized front desk operations. The role requires flexibility, a Police Clearance, and basic CPR/First Aid certification.

Qualifications

• Must have a flexible schedule and be available for all program hours.
• Must have an ECE - Level 1 Certificate.
• Administrative qualification or experience is preferred.
• Must have up-to-date Police Clearance with vulnerable sector or be able to obtain one within 4 weeks of hire date.
• Must have a valid CPR and First Aid Certificate or be able to complete one within 6 weeks of hire date.

Responsibilities

• Greet children and families on entry to the facility.
• Check children in and out per policy and notify primary staff.
• Provide information about the program and registration process.
• Conduct facility tours when director is unavailable.
• Maintain front desk organization and essential records.
• Manage drop-in bookings while upholding child/staff ratios.
• Answer calls and relay information to staff or director.
• Support invoicing and accounts reconciliation as needed.
• Participate in regular staff meetings and program updates.

Skills

Customer service

Phone etiquette

Interpersonal skills

Attention to detail

Computer skills

Microsoft Office

Education

ECE - Level 1 Certificate

Tools

Microsoft Office

Spreadsheets

Job description

1st Class Front Desk Administrative Staff are responsible for administrative tasks and support of the program in accordance with Alberta’s Child Care Licensing Regulations and 1st Class Childcare’s policies and procedures.

The Front Desk Administrative Staff reports to the Assistant Director and Director.

Duties and Responsibilities

• Greeting children and families when they enter the facility.
• Check children into the appropriate program and ensure they notify the primary staff member of that child’s arrival.
• Welcome new families, answer questions about the program and provide information about the registration process.
• Tours of the facility in the absence of the director.
• Check children in and out of the program according to 1st Class Childcare policies and procedures, ensuring all children are accounted for in each classroom/group.
• Manage staff-children ratios by notifying primary staff members of a child’s arrival or departure.
• Provide ratio support when needed, helping to cover breaks and absences.
• Answer phone calls and relay important information when required to primary staff members or the director.
• Manage drop-in reservations/bookings to ensure child/staff ratios are maintained.
• Maintain a neat and organized front desk area.
• Light housekeeping duties as required to keep the front entrance clean, which includes sweeping/vacuuming, mopping floors, cleaning/sanitizing door handles and high-touch areas.
• Participate in regular staff meetings.
• Enrollment and documentation management
• Invoicing and accounts reconciliation.
• Other duties as required by Director/Management.

Qualifications

• Must have a flexible schedule and be available for all hours that the program is open and be available to cover shifts within the program
• Must have a minimum ECE - Level 1 Certificate
• Administrative Qualification or experience is preferred
• Must have up-to-date Police Clearance with vulnerable sector or be able to complete one within 4 weeks of hire date
• Must have a valid CPR and First Aid Certificate or be able to complete one within 6 weeks of hire date.

Experience and Additional Competencies

• Must be proficient in computer program including in creating Spreadsheets, Microsoft Office Programs (Word, Excel and Outlook).
• Excellent Oral and written communication skills.
• Excellent interpersonal skills, public relations, and phone manners.
• Ability to learn program information and systems for attendance and drop-ins.
• Strong attention to detail.
• Previous experience in providing customer service or front desk preferred but not required.

Physical Requirements and Work Environment

• Fast-paced environment.
• Able to lift weight of up to 50 pounds
• Able to walk, bend, stand, squat or crouch to child’s level.
• Able to physically respond quickly in an emergency.

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