Front Desk Agent -Summer 2024 -Cathedral Mountain Lodge

Capilano Group -Lodges; Banff; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading mountain lodge in Banff is looking for a Front Desk Agent for the summer season. This role involves providing exceptional guest service, handling reservations, and assisting guests in making the most of their Rocky Mountain adventure. Candidates must have a strong hospitality background, a passion for customer service, and be enthusiastic about outdoor activities.

Benefits

Onsite staff accommodation for $10/day including meals and laundry.

End of contract bonus.

Qualifications

• Enthusiastic about guest service with a positive personality.
• Ability to lift heavy objects (up to 50 lbs).
• Second language is an asset.

Responsibilities

• Answer phones and emails, taking reservations and selling rooms.
• Assist in the dining room and perform check-in/check-out procedures.
• Handle end of day accounting procedures as needed.

Skills

Customer Service

Hotel Experience

Hospitality Experience

Computer Skills

Cash Handling

Education

Enrolled in a hospitality / tourism program

Tools

Five Star Hotel Software

Job description

Job title : Front Desk Agent Summer 2024 Season

Overview :

Imagine a summer living beneath towering mountain peaks venturing along worldclass hiking trails paddling iridescent turquoise waters forming friendships that will last a lifetime and providing extraordinary guest service at a mountain lodge like no other. Find all of this (and more! as part of our team this summer at Cathedral Mountain Lodge.

Our Mission :

By always doing our best we dedicate ourselves to creating experiences that people are amazed by.

Details :

• Fulltime working up to 40 hrs. a week
• Hourly wage with an end of contract bonus
• Staff accommodation onsite $10.00 / day includes all meals and laundry.
• May 17 2024 October 3 2024 (TBC)
• Must be legally entitled to work in Canada prior to offer of employment.

Responsibilities :

Our Guest Service Agent must have a strong focus on guest services and great multitasking skills. This roles responsibilities include but are not limited to; answering phones and emails taking reservations selling rooms guest service (concierge) bellhop assisting the dining room performing end of day accounting procedures (as needed) and following checkin / checkout procedures.

We have no phones in our guest rooms guests will speak with you directly for dinner reservations and ideas of how to make the most out of their Rocky Mountain Adventure!

Qualifications :

• Enrolled in a hospitality / tourism program an asset
• Previous experience using Five Star Hotel Software strong asset
• Must be 100 guest service oriented have excellent people skills with a positive and upbeat personality
• Outdoor enthusiast a passion for hiking and exploring the Rocky Mountains
• Second language an asset
• Ability to lift heavy objects (up to 50 lbs.

Wage : $19 / hr plus end of contract bonus.

Required Experience :

Junior IC

Key Skills

Customer Service,Hotel Experience,Hospitality Experience,Computer Skills,Upselling,Medical office experience,Office Experience,Computer Literacy,Front Desk,Guest Services,Cash Handling,Phone Etiquette

Employment Type : Full-Time

Experience : years

Vacancy : 1

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