Front Desk Agent (Seasonal, June to November)

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; Full time

Job summary

Join Fairmont Jasper Park Lodge as a Guest Services Agent and provide a welcoming experience for guests in a stunning location. Responsibilities include checking in guests, assisting with inquiries, and ensuring smooth operations at the Front Desk. Candidates should have customer service experience and hospitality skills to thrive in this role.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program discounts

Access to exclusive room rates for colleagues

Comprehensive wellness platform

Discounts at Food & Beverage outlets

Participation in staff activities and events

Opportunities for growth within Fairmont and Accor properties

Qualifications

• Experience in hospitality or front office preferred.
• Customer service experience is mandatory.
• Proficiency with Microsoft applications is required.

Responsibilities

• Welcoming and checking in guests.
• Handling guest queries and requests.
• Maintaining Front Desk supplies and balance.

Skills

Customer service

Organizational skills

Communication skills

Education

Related work experience in hospitality

Tools

Microsoft applications

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Starting Rate of Pay: $20.22/hr CAD

Role

As a Guest Services Agent with Fairmont Jasper Park Lodge, you will provide a warm and welcoming experience for our guests. Your responsibilities include:

• Welcoming, checking in, and checking out guests
• Handling phone calls and guest messages promptly and pleasantly
• Addressing all guest queries and requests efficiently
• Assisting guests with hotel facilities in an informative and helpful manner
• Maintaining the company-issued float and ensuring accurate balance postings for each shift
• Ensuring the Front Desk is appropriately supplied and stocked at all times

Qualifications

Your Skills & Qualifications:

• Related work experience in hospitality or front office is preferred
• Customer service experience is required
• Previous property management experience is an asset
• Proficiency with Microsoft applications is required
• Excellent organizational, written, and verbal communication skills

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform supporting employee mental health and wellbeing
• Discounts at our resort’s Food & Beverage Outlets, Fitness Centre, and Golf Course
• Participation in our Colleague Lifestyle Program with access to staff activities and events
• Opportunities for growth within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to inform us if you require accommodations during the application or recruitment process. Please contact us confidentially at: [e-mail]