Front Desk Agent (Seasonal, August to November)

Fairmont Hotels & Resorts; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A luxury hotel in the Canadian Rockies seeks a Guest Services Agent to provide exceptional service. Responsibilities include checking in guests, handling queries, and maintaining the Front Desk. Ideal candidates will have previous hospitality experience and strong organizational skills. This position offers competitive pay and various employee perks, including subsidized accommodation and a travel program.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program

Discounts at resort outlets

Career development opportunities

Qualifications

• Related work experience in hospitality or front office is preferred.
• Customer service experience is required.
• Previous property management experience is an asset.

Responsibilities

• Welcome, check in, and check out guests.
• Handle phone calls and guest messages.
• Address all guest queries efficiently.
• Assist guests with hotel facilities.

Skills

Customer service experience

Excellent organizational skills

Written and verbal communication skills

Proficiency with Microsoft applications

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Starting Rate of Pay: $20.22/hr CAD

Role

As a Guest Services Agent with Fairmont Jasper Park Lodge, you will provide a warm and welcoming experience for our guests. Your responsibilities include:

1. Welcoming, checking in, and checking out guests
2. Handling phone calls and guest messages promptly and pleasantly
3. Addressing all guest queries and requests efficiently
4. Assisting guests with hotel facilities in an informative and helpful manner
5. Maintaining the company-issued float and ensuring accurate balance postings for each shift
6. Ensuring the Front Desk is adequately supplied and stocked at all times

Qualifications

Your Skills & Qualifications:

1. Related work experience in hospitality or front office
2. Customer service experience required
3. Previous property management experience is an asset
4. Proficiency with Microsoft applications required
5. Excellent organizational, written, and verbal communication skills

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Job Perks & Benefits

• Subsidized staff accommodation assistance
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Wellness platform supporting employee mental health and wellbeing
• Discounts at resort Food & Beverage Outlets, Fitness Centre, and Golf Course
• Participation in resort’s Colleague Lifestyle Program with access to staff activities and events
• Opportunities for career development within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage you to inform us if you require accommodations during the application or recruitment process. Please contact us in confidence at: [e-mail]