Front Desk Agent (Seasonal, August to November)

Fairmont Hotels and Resorts; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading luxury resort in Canada is seeking a Guest Services Agent to provide excellent service and support to guests. Key responsibilities include welcoming guests, managing inquiries, and assisting with hotel facilities. The ideal candidate has customer service experience and is proficient with Microsoft applications. Enjoy perks such as subsidized accommodation and employee discounts.

Benefits

Subsidized staff accommodation assistance

Complimentary meal per shift

Employee travel program

Access to exclusive room rates for colleagues

Wellness platform

Discounts at resort outlets

Participation in staff activities

Opportunities for growth

Qualifications

• Related work experience in hospitality or front office preferred.
• Customer service experience required.
• Previous property management experience is an asset.

Responsibilities

• Welcoming, checking in, and checking out guests.
• Handling phone calls and guest messages promptly and pleasantly.
• Managing guest queries and requests efficiently.

Skills

Customer service experience

Excellent organizational skills

Verbal communication skills

Written communication skills

Proficiency with Microsoft applications

Job description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge—where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it's a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Starting Rate of Pay: $20.22/hr CAD

As a Guest Services Agent with Fairmont Jasper Park Lodge, you will provide a warm and welcoming experience for our guests. Your responsibilities include:

1. Welcoming, checking in, and checking out guests
2. Handling phone calls and guest messages promptly and pleasantly
3. Managing guest queries and requests efficiently
4. Assisting guests with hotel facilities in an informative and helpful manner
5. Maintaining the company-issued float and ensuring accurate balance postings for each shift
6. Keeping the Front Desk appropriately supplied and stocked at all times

Qualifications

Your Skills & Qualifications:

1. Related work experience in hospitality or front office preferred
2. Customer service experience required
3. Previous property management experience is an asset
4. Proficiency with Microsoft applications required
5. Excellent organizational, written, and verbal communication skills

Additional Information

Visa Requirements: Must be legally eligible to work in Canada. The hotel cannot assist with obtaining Canadian work authorization.

Job Perks & Benefits:

• Subsidized staff accommodation assistance
• One complimentary meal per shift in our staff cafeteria
• Employee travel program with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Access to the Mountain Explorer Travel Program—exclusive room rates for colleagues, including 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, & Whistler (subject to availability)
• Wellness platform supporting employee mental health and wellbeing
• Discounts at resort Food & Beverage outlets, Fitness Centre, and Golf Course
• Participation in the resort's Colleague Lifestyle Program with access to staff activities and events
• Opportunities for growth within Fairmont Jasper Park Lodge and over 5,000 properties with Accor

We encourage applicants to inform us of any accommodation needs during the application or recruitment process. For confidential assistance, contact: [e-mail]