Front Desk Agent (Seasonal)

Accor Hotels; Calgary; On-site; CAD 35,000 - 55,000; Full time

Job summary

Join a vibrant and welcoming team at an urban resort, where your role as a Front Desk Agent will ensure guests have a memorable experience from the moment they arrive. This position offers opportunities for personal growth and development in a supportive environment. You'll be the first point of contact, greeting guests and responding to their needs while promoting the hotel's facilities. With a focus on exceptional service, you will help create lasting impressions and enhance guest satisfaction. If you thrive in a dynamic setting and are passionate about hospitality, this is the perfect opportunity for you to shine and grow your career.

Benefits

Employee benefit card for discounted rates

Food & Beverage discounts

Learning programs

Career development opportunities

Qualifications

• Previous hotel or similar experience required, Front Desk experience preferred.
• Fluency in English is essential; additional languages are a plus.

Responsibilities

• Greet guests and ensure a memorable experience from arrival to departure.
• Handle check-in/out processes and take A La Carte orders.

Skills

Service focused personality

Fluency in English

Computer literacy

Ability to work various shifts

Tools

Microsoft Office

Property management system

Lightspeed

Job description

Company Description

Join us at our unique property, Sheraton Suites Calgary Eau Claire - managed by Accor under the Fairmont brand and operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire, Calgary's Urban Resort.

What is in it for you:

• Employee benefit card offering discounted rates in Accor & Marriott worldwide for you and your family
• Food & Beverage discounts at Sheraton Suites Calgary Eau Claire & Fairmont Palliser
• Learning programs through our Academies designed to sharpen your skills
• Career development opportunities with national and international promotion opportunities

Job Description

First impressions are everything! As a Front Desk Agent at Sheraton Suites Calgary Eau Claire, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Please note: The start date for this role will be between End of April to Mid-May, with an end date of October 28th.

What you will be doing:

• Greet and respond to guest requests while providing exceptional service
• Responsible for check-in/out process, collecting payment and settling accounts as per standards, as well as taking and entering A La Carte food & beverage orders
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols

Qualifications

Your experience and skills include:

• Service focused personality is essential; previous experience in a hotel or similar setting is required and previous experience working at the Front Desk is preferred
• Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system, Lightspeed or a related system, is preferred
• Fluency in English with both verbal and written communication; additional languages are a plus
• Ability to work a variety of shifts and days of the week, including overnights

Additional Information

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Trust, Innovation, Guest Passion, Sustainable Performance and Spirit of Conquest; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

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