Front Desk Agent – Reservations

We’re looking for an enthusiastic and detail-oriented Front Desk Agent to join our team at Gorge Harbour Marina Resort, Cortes Island. As the first point of contact for our guests, you’ll play a crucial role in creating unforgettable experiences by providing exceptional service from the moment they inquire about reservations to the time they check out.

If you thrive in a fast-paced, guest-centered environment and enjoy coordinating across departments to ensure smooth operations, this role is for you!

Responsibilities & Qualifications

Guest Interaction and Reservations:
• Greeting guests warmly in person, via phone, or email.
• Manage reservations, modifications, and cancellations in the resort’s booking system.
• Provide detailed information on resort amenities, accommodation, and packages.

Check-in and Check-out:
• Perform efficient and friendly check-in and check-out processes.
• Ensure guests receive all necessary information about their stay, including resort policies and amenities.
• Process payments, verify guest identities, and address billing inquiries.

Customer Service and Problem Resolution:
• Respond promptly to guest requests, concerns, and complaints, ensuring satisfaction.
• Offer solutions for special requests, such as room upgrades or transportation needs.
• Maintain a positive and professional demeanor during busy periods.

Communication and Coordination:
• Collaborate with housekeeping, grounds keeping, marina, and other departments to meet guest needs.
• Stay informed about resort promotions and updates to provide correct information.

Administrative Duties:
• Maintain correct records of reservations and guest interactions.
• Use reservation software, Microsoft Office, and POS systems effectively.
• Keep the front desk organized and contribute ideas to improve efficiency.

Upselling and Marketing:
• Promote resort amenities, upgrades, and special packages to enhance guest experience and support sales goals.

Skills and Qualifications:

Skills:
• Strong communication and people skills.
• Effective decision-making and problem-solving abilities.
• Team-oriented with excellent conflict resolution skills.
• Detail-oriented and organized.

Qualifications:
• 2+ years of experience in reservations or customer service, preferably in a resort or hotel setting. (Preferred)
• Experience in remote resort operations is an asset.
• Ability with office software, reservation systems, and POS platforms.
• Ability to multi-task and remain calm under pressure.
• Knowledge of resort amenities and local attractions is a plus.

Compensation: $18-22 per hour

Other Perks/Benefits

Accommodation will be provided to non-residents of Cortes Island.

Job Application Process

Please send your resume and a brief cover letter to manager@gorgeharbour.com. We look forward to hearing from you!