Front Desk Agent, Mount Royal Hotel

Pursuit; Calgary; On-site; CAD 25,000 - 29,000; Full time

Benefits offered by this job

Join an inclusive, global team

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays, dining, and

Access subsidized mental health and

Job summary

Pursuit is seeking a guest-focused associate to deliver exceptional service at our Banff properties in Alberta. You will welcome guests, manage check-in/out, promote rooms, and assist with reservations while supporting a high-energy, accommodating team environment.

Responsibilities include handling inquiries, providing local information, and collaborating with other departments to ensure a memorable experience for every guest. A strong work ethic and flexible shifts are required.

Qualifications

• Commitment to exceptional guest service.
• Excellent communication and interpersonal skills.
• Must thrive on dealing with people and be guest focused.
• Superb attention to detail.
• Ability to multi-task while handling high-pressure situations.
• Ability to stand and walk for extended periods (8-hour shift).
• Ability to lift, carry, push and pull items including luggage.
• Energetic and highly-motivated.
• Willing to work all days and shifts, mornings, evenings, weekends.

Responsibilities

• Personalize the guest experience with staff to encourage relaxation in Canada’s famous national park.
• Provide a professional, friendly check-in/out process and coordinate requests.
• Act as ambassador for Pursuit and Banff area to enhance guest experience.
• Welcome and register arriving guests.
• Promote and sell rooms.
• Check-out departing guests and review accounts.
• Post incidental charges and process payments.
• Handle reservations by phone and in person.
• Respond to guest inquiries and general enquiries.
• Provide information on hotel facilities and local attractions.
• Coordinate with other departments.
• Handle guest concerns and complaints.
• Maintain a clean, organized work environment.

Skills

Guest service

Communication

Interpersonal skills

Attention to detail

Multi-tasking

Stand/walk 8 hours

Luggage handling

Energetic

Flexible shifts

Education

High school or equivalent

Bachelor's degree or related technical school

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Role & Responsibilities

• Work with other hotel staff to personalize the guest experience, encouraging guests to refresh and relax in Canada's most famous national park
• Provide a professional, friendly and efficient check-in and check-out process and coordinates efforts to accommodate any requests
• Act as an ambassador for Pursuit, as well as the surrounding area in Banff National Park, to fully enhance the experience of all guests staying at our Banff Hotels
• Welcome and register arriving guests
• Promote and sell rooms
• Check-out departing guests, review guest accounts
• Post incidental charges to rooms and process payments
• Use proper telephone etiquette
• Handle reservations by phone and in person
• Handle a high-volume of general enquiries
• Provide information on hotel facilities, local points of interest, services in area
• Communicate with other departments
• Respond to guest concerns and complaints
• Assorted clerical duties, maintaining a clean work environment

Required Skills & Qualifications

• Committed to exceptional guest service
• Excellent communication and interpersonal skills
• Must thrive on dealing with people and be guest focused
• Superb attention to detail
• Ability to multi-task while handling high-pressure situations
• Ability to stand and walk for extended periods throughout the shift, including an 8-hour shift
• Ability to lift, carry, push and pull items including guest luggage, as required
• Energetic and highly-motivated
• Ability to work all days and shifts, mornings, evenings, weekends
• High school or equivalent education
• Bachelor's Degree or related technical school degree preferred
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

The starting wage for this role is $18.50/hour.

About Us

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.