Front Desk Agent Jasper AB Columbia Icefield

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a vibrant team at an iconic location in the Canadian Rockies as a Front Desk Agent. In this role, you will create memorable experiences for guests, ensuring they feel welcomed and well taken care of. Your responsibilities will include managing check-ins and check-outs, assisting with inquiries, and providing information about local attractions. This seasonal, full-time position offers the chance to work in a stunning environment while connecting with people from around the world. If you have a passion for hospitality and enjoy a dynamic, fast-paced atmosphere, this opportunity is perfect for you!

Benefits

$19.00 per day housing and meals

$250 referral bonus

Free access to Pursuit attractions

50% off for friends at attractions

Discounts on hotel stays, dining, and retail

Access to mental health and wellness resources

Qualifications

• Must have Alberta Pro Serve Certification and strong guest service skills.
• Ability to work independently and in a team, with a focus on organization.

Responsibilities

• Provide friendly and efficient check-in/check-out for guests.
• Educate guests on Pursuit Attractions and assist with bookings.
• Maintain cleanliness and inventory for the lobby and office supplies.

Skills

Guest service orientation

Organization skills

Time management

Cash handling

Teamwork

Attention to detail

Flexibility

Positive attitude

Education

Alberta Pro Serve Certification

Tools

Maestro

Expedia

Booking.com

Wizard

Job description

Front Desk Agent Jasper AB Columbia Icefield

Pursuit Collection Jasper, AB

$18 an hour - Seasonal, Full-time

What will be your daily pursuit?: Providing our guests with a clean, safe, and welcoming environment to rest and recharge after their adventures.

What will your compensation be?: The starting salary for this position is $18.00 per hour.

When does this adventure begin?: This job is posted as part of our seasonal hiring for Spring/Summer, 2025.

What perks can you expect?:

1. $19.00 per day housing and meals (based on double occupancy)
2. Refer a friend to the team and earn a $250 referral bonus!
3. Join an inclusive, global team and make life-long connections.
4. Enjoy free access to Pursuit attractions and 50% off for friends.
5. Get discounts on hotel stays, dining, and retail.
6. Access subsidized mental health and wellness resources.

What will you do in this job?:

As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:

1. Educating guests on Pursuit Attractions and guiding them through the purchasing process
2. Provide a professional, friendly and efficient check-in and check-out process
3. Answering and directing Columbia Icefield and GVL phone calls and emails
4. Coordinating efforts to accommodate guest requests
5. Knowledge of Maestro, Expedia, Booking.com, Wizard
6. Maintaining cleanliness of GVL Lobby and Moraine Lounge
7. Maintaining inventory and ordering of GVL office supplies
8. Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
9. Communicate with co-workers and management, forward observations and comments in a timely fashion
10. Uphold the high standard of environmental stewardship expected for all employees
11. Other duties as assigned

What skills and experience do you need for this job?:

1. Enjoy working autonomously and independently
2. Current Alberta Pro Serve Certification (Required)
3. Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
4. Previous cash handling, hotel front desk, hotel night auditing experience, assets
5. Guest service-oriented mindset and enjoys working in a team environment
6. Ability to think outside the box with quick, thoughtful judgement and a positive attitude
7. Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
8. Able to lift 50 pounds (suitcases, laundry bags and mail)
9. Enjoy working with a team in a busy, fast-paced environment
10. Exceptional guest-service skills and a friendly, approachable, interactive nature
11. Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
12. Very important: must be flexible to work mornings, evenings or night shifts as required
13. Meets the Pursuit grooming policies and standards

What will your work environment be like?:

1. Beautiful. You'll be working in the iconic, unforgettable and inspiring location.
2. Fun. You'll be meeting team members from across the globe and get to participate in tons of team events.
3. Independent. You'll spend your days in and around our amazing properties.
4. Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
5. Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) as required.

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in Canada to apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition Team at [e-mail] or drop in to one of our offices to hand in a resume if you do not have access to a computer. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.