Front Desk Agent - Golden Beach Resort

Great Blue Resorts; Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recreational resort company in Ontario is seeking a Front Desk Person who will manage administrative tasks, ensure customer satisfaction, and drive sales through concessions. The ideal candidate should have proven customer service experience and excellent communication skills. This role offers compensation of $17.20/hr, paid lunches, and opportunities for growth in a fun, inclusive environment.

Benefits

Paid lunches

Collaborative environment

Development opportunities

Employee recognition events

Qualifications

• Previous experience in high volume customer service role.
• Experience processing payments and handling inquiries.
• Excellent communication skills, both written and verbal.

Responsibilities

• Manage administrative activities in the Welcome Centre.
• Ensure customer satisfaction through high service standards.
• Perform guest check-ins and check-outs with clarity.

Skills

Customer service

Multi-tasking

Communication skills

Knowledge of Microsoft Office

Time management

Sales experience

Job description

Job Description

Posted Wednesday, June 25, 2025 at 4 : 00 AM

Great Blue Resorts owns and operates 10 private resort lakefront properties located throughout Ontario’s cottage country. These properties offer outright ownership of beautiful pre-manufactured seasonal recreational cottages.Our resorts have full facilities including community areas, swimming pools, splash pads, multi-sports courts, playgrounds and beaches.

Front Desk Person Role Overview

The Front Desk person is a strong sales driver, profit focused and people oriented.

This Position is key to managing administrative activities in the Welcome Centre building and sustaining positive relationships, ensuring customer satisfaction while generating revenue through chargeable owner maintenance jobs plus through concession and add-on sales.

Responsibilities

The Front Desk Person role is to ensure the maximum profitability of all incremental business activities, while providing customer satisfaction through high standards of service.

The Front Desk Person’s responsibility will include but not limited to the following :

• Owner Management
• Fee processing – performing occasional collection calls and processing bi-annual fee payments for owners
• Manage internal maintenance job system including logging new jobs, billing owners, and daily follow ups with maintenance team so owner can be updated of progress.
• Collect yearly agreements and proof of insurance from owners
• Rental management
• Streamline interdepartmental communication between housekeeping team, front desk team, and maintenance team to ensure all cottages are ready for check in before designated time and then cleaned directly upon guest check out.
• Perform guest check in and check outs with exceptional customer service and clarity
• Concessions

Sale of pontoon boat cruises, fishing boats, bike rental, food / drink items or merchandise to owners, contractors and vacation guests

Property

Welcome Centre Cleaning – Entrance, interior, washrooms, signage

Incident Report management

Perform all opening and closing duties of welcome centre

Help to run owner and rental guest special events

Administration

Phones – answer calls, check messages, answer requests, record messages for other employees

Monitor resort emails and draft communications to owners when needed

Train and mentor new staff

Ensure all visitors report to Welcome Centre and sign in and out

Skills / Requirements

Previous experience in high volume customer service role with proven multi-tasking abilities

Experience processing payments, answering phones, and monitoring emails

Excellent communication skills both internal and external

Knowledgeable of Microsoft office applications including Word, Excel, PDF, and Outlook

Strong time management skills with the ability to perform multiple revenue generating opportunities and providing resort support with potential owners, existing owners and rental guests with little to no supervision

Must be available to work weekends and some evenings

What’s in it for you?

Compensation of $17.20 / hr

Paid lunches

Opportunity to work in a fun, collaborative environment

Diverse and inclusive workplace - Be a part of our tight family!

Continuous learning and development opportunities

Socials, birthday celebrations, and employee recognition events

Ongoing coaching, learning, and development opportunities.

Internal career growth opportunities.

Great Blue Resorts is committed to employment equity regardless of national or ethnic origin, color, religion, gender, sexual orientation, age or disability. Great Blue Resorts welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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