Front Desk Agent, Glacier View Lodge

Brewster Inc.; Municipality of Jasper; On-site; CAD 22,000 - 29,000; Full time

Benefits offered by this job

Housing & meals

End-of-season retention bonus

Starting wage: $18.50/hour

Job summary

Pursuit is seeking a Front Desk Agent for the Glacier View Lodge at the Columbia Icefield in Jasper National Park. You will deliver professional check-in/out, answer calls and emails, and help guests tailor their alpine experiences.

On-site housing and meals are provided ($20/day). Starting wage is $18.50/hour with end-of-season retention bonus up to $1.00/hour; Alberta Pro Serve certification required.

Qualifications

• Alberta ProServe Certification is required.
• Experience at a hotel front desk or night auditing is preferred.
• Genuine guest-service mindset with ability to multitask.

Responsibilities

• Educate guests on Pursuit attractions and guide purchase flow.
• Provide professional, friendly check-in and check-out.
• Answer calls and emails; coordinate guest requests.
• Maintain lobby areas; manage office supplies inventory.
• Operate POS with accuracy; handle cash and refunds.

Skills

Cash handling

Front desk experience

Guest service

Team player

Time management

Flexible schedule

Education

Alberta ProServe Certification

Tools

Maestro

Expedia

Booking.com

Wizard

Job description

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Based at the remote Columbia Icefield in Jasper National Park, this on-site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world-famous Glacier Adventure and Skywalk. Staff live on-site with accommodations and three hot meals per day.

• $20/day housing and meals
• End-of-season retention bonus up to $1.00/hr
• The starting wage for this role is $18.50/hour.

ROLE & RESPONSIBILITIES

As a Front Desk Agent, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies. This is a multi-faceted position and can include any, or all, of the following:

• Educating guests on Pursuit Attractions and guiding them through the purchasing process
• Provide a professional, friendly and efficient check-in and check-out process
• Answering and directing Columbia Icefield and GVL phone calls and emails
• Coordinating efforts to accommodate guest requests
• Knowledge of Maestro, Expedia, Booking.com, Wizard
• Maintaining cleanliness of GVL Lobby and Moraine Lounge
• Maintaining inventory and ordering of GVL office supplies
• Operate the point of sale system with accuracy and efficiency, the responsible handling of cash, credit cards, and cash out forms
• Communicate with co-workers and management, forward observations and comments in a timely fashion
• Uphold the high standard of environmental stewardship expected for all employees
• Other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS

Enjoy working autonomously and independently Current Alberta Pro Serve Certification (Required) Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!

• Previous cash handling, hotel front desk, hotel night auditing experience, assets
• Guest service-oriented mindset and enjoys working in a team environment
• Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Enjoy working with a team in a busy, fast-paced environment
• Exceptional guest-service skills and a friendly, approachable, interactive nature
• Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
• Very important: must be flexible to work mornings, evenings or night shifts as required

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, their collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU.

As a member of the S&P SmallCap 600 index, we specialise in attractions-led hospitality, consistently generating revenue and delivering value to shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to host the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities

Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation.

We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups.

If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

Pursuit fulfills the dreams of friends, families, and travelers through its one-of-a-kind attractions in the world’s most iconic locations. Everyone here works in service of our guests to create inspiring and unforgettable experiences—from gondola operators in Banff to our support teams in Denver.