Front Desk Agent - Full Time

Accor; Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a forward-thinking hotel as a Front Desk Agent, where your role is pivotal in creating memorable experiences for guests. In this full-time position, you will greet and check-in visitors, ensuring they feel welcomed and valued. Your service-focused personality will shine as you promote hotel facilities and enhance guest stays. Enjoy competitive pay, extensive benefits, and unique perks, including complimentary meals and hotel stays. This is your opportunity to grow within a prestigious hotel environment, embracing the vibrant culture of Vancouver while being part of a team dedicated to excellence in hospitality.

Benefits

Complimentary meal through Colleague Dining Program

Travel reimbursement for TransLink monthly pass

50% off dining at various locations

Extensive benefits package

Company-matched pension plan

Complimentary hotel stay for new employees

Employee benefit card with discounts

Opportunities for talent development

Participation in Corporate Social Responsibility activities

Qualifications

• Exceptional service skills and a service-focused personality are essential.
• Experience in a luxury hotel setting is preferred.

Responsibilities

• Greet and check-in guests while providing exceptional service.
• Take initiative to personalize guest experiences.

Skills

Service focused personality

Experience in Luxury Hotel

Fluency in English

Additional languages

Tools

Opera

Job description

Front Desk Agent - Full Time

Company Description
First impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

Why work for Fairmont Pacific Rim?

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver
• A competitive rate of $31.00 per hour
• Complimentary meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
• Fairmont Pacific Rim is the most remarkable address in the city with its breathtaking harbor views, luxurious accommodation, rave-worthy cuisine and warm hospitality.
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Employee benefit card offering discounted rates at Accor worldwide
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

What You Will Be Doing

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

• Service focused personality is essential
• Experience in Luxury Hotel is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

Your Team And Working Environment

• Be a part of Forbes Five Star and AAA 5 Diamond hotel, be a member of the finest Front Office team

Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Hospitality