Front Desk Agent Decore Hotels Jasper AB Tonquin Inn

Front Desk Agent Decore Hotels Jasper AB Tonquin Inn

Anticipated Start Date: ASAP
Employer: Company Name Decore Hotels
Position Details:

• Number of Positions Available: 1
• Position Type(s): Full-Time
• Position Duration: Permanent
• Staff Accommodation: Yes (subject to availability)
• Wage Range: $17 Hourly

Job Overview: As a Front Desk Agent your duties will include, but are not limited to:

1. Handling all arrivals and departures in a fast, efficient, and friendly manner.
2. Taking and managing reservations by telephone, email and third party.
3. Dealing with guest requests, inquiries, and complaints swiftly and professionally.
4. Working collaboratively across departments to ensure the best possible guest experience.
5. Maintaining a constant focus on providing the best experience possible for our guests.
6. General administrative and clerical duties including basic accounting, data entry, cash handling, filing, photocopying and shredding.
7. Thorough understanding of hotel policies, procedures, rates, and packages.
8. Offering advice and guidance on local attractions and amenities to guests.

Perks & Benefits:

• Competitive wages
• Seasonal completion bonus
• Team member discounts
• Medical/dental insurance
• Life insurance
• Corporate events
• Use of amenities, including gym and pool
• Family rates
• Activity & fitness program
• Education & training opportunities
• Refer a friend bonus
• Designated vacation schedule
• Subsidized accommodation

Position Requirements:

• English Fluency Level required for position: Intermediate
• Minimum 1 year customer service experience
• Valid work permit, permanent residence status or citizenship and currently residing in Canada
• Basic proficiency in IT equipment and Microsoft Office
• Excellent written and verbal communication skills
• Fluency in English is essential, and a second language would be an asset
• Strong focus on providing and contributing to an exceptional guest experience
• High school diploma or equivalent
• Previous front desk or guest services experience an asset
• Must be prepared to work early, late and weekend shifts of 8 hours

Application Details:
How to Apply: Email
Contact Details: Send resume, 3 pages or less, to: hr@decorehotels.com
Documents Required: Resume