Front Desk Agent Decore Hotels Jasper AB Tonquin Inn

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player seeks a Front Desk Agent to deliver exceptional guest experiences at a renowned hotel. In this dynamic role, you'll manage arrivals and departures, handle reservations, and address guest inquiries with professionalism and efficiency. Your contributions will enhance the overall guest experience, ensuring satisfaction and comfort. Join a vibrant team that values collaboration and offers competitive perks, including medical insurance, seasonal bonuses, and opportunities for education and training. If you are passionate about hospitality and thrive in a fast-paced environment, this position is perfect for you.

Benefits

Competitive wages

Seasonal completion bonus

Team member discounts

Medical/dental insurance

Life insurance

Corporate events

Use of amenities, including gym and pool

Family rates

Activity & fitness program

Education & training opportunities

Qualifications

• Minimum 1 year customer service experience required.
• Fluency in English essential; a second language is an asset.

Responsibilities

• Handle all arrivals and departures efficiently and friendly.
• Manage reservations and guest inquiries professionally.
• Collaborate across departments for optimal guest experience.

Skills

Customer Service

Communication Skills

Problem-Solving

IT Proficiency

English Fluency

Team Collaboration

Education

High School Diploma

Tools

Microsoft Office

Job description

Front Desk Agent Decore Hotels Jasper AB Tonquin Inn

Anticipated Start Date: ASAP
Employer: Company Name Decore Hotels
Position Details:

• Number of Positions Available: 1
• Position Type(s): Full-Time
• Position Duration: Permanent
• Staff Accommodation: Yes (subject to availability)
• Wage Range: $17 Hourly

Job Overview: As a Front Desk Agent your duties will include, but are not limited to:

1. Handling all arrivals and departures in a fast, efficient, and friendly manner.
2. Taking and managing reservations by telephone, email and third party.
3. Dealing with guest requests, inquiries, and complaints swiftly and professionally.
4. Working collaboratively across departments to ensure the best possible guest experience.
5. Maintaining a constant focus on providing the best experience possible for our guests.
6. General administrative and clerical duties including basic accounting, data entry, cash handling, filing, photocopying and shredding.
7. Thorough understanding of hotel policies, procedures, rates, and packages.
8. Offering advice and guidance on local attractions and amenities to guests.

Perks & Benefits:

• Competitive wages
• Seasonal completion bonus
• Team member discounts
• Medical/dental insurance
• Life insurance
• Corporate events
• Use of amenities, including gym and pool
• Family rates
• Activity & fitness program
• Education & training opportunities
• Refer a friend bonus
• Designated vacation schedule
• Subsidized accommodation

Position Requirements:

• English Fluency Level required for position: Intermediate
• Minimum 1 year customer service experience
• Valid work permit, permanent residence status or citizenship and currently residing in Canada
• Basic proficiency in IT equipment and Microsoft Office
• Excellent written and verbal communication skills
• Fluency in English is essential, and a second language would be an asset
• Strong focus on providing and contributing to an exceptional guest experience
• High school diploma or equivalent
• Previous front desk or guest services experience an asset
• Must be prepared to work early, late and weekend shifts of 8 hours

Application Details:
How to Apply: Email
Contact Details: Send resume, 3 pages or less, to: [e-mail]
Documents Required: Resume