Front Desk Agent (co-op)

Coast Hotels; Victoria; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein dynamisches Hotel sucht einen engagierten Front Desk Agent, der erstklassigen Kundenservice bietet und administrative Unterstützung im Front Office leistet. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und eine professionelle Einstellung. In einem Umfeld, das auf Wachstum und Entwicklung setzt, haben Sie die Möglichkeit, Ihre Fähigkeiten weiterzuentwickeln und Teil eines Teams zu werden, das die Werte des Unternehmens verkörpert. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem flexiblen Arbeitsumfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte

Schulungs- und Entwicklungsmöglichkeiten

Karriereaufstiegsmöglichkeiten

Qualifications

• Mindestens 1 Jahr Erfahrung in einer ähnlichen Position.
• Fortgeschrittene Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Kundenservice und administrative Unterstützung im Front Office.
• Verwalten von Check-in und Check-out der Gäste.
• Daten genau in die Datenbank eingeben.

Skills

Kundenservice

Kommunikationsfähigkeiten

MS Office Suite

Interpersonelle Fähigkeiten

Education

Sekundarschulabschluss

Job description

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities

• Provide customer service and handle administrative duties such as guest check-in and check-out, addressing guest concerns, assisting with group arrivals and departures, and luggage storage.
• Follow established procedures and policies when completing tasks.
• Receive, sort, and distribute incoming mail.
• Prepare and send courier packages, ensuring accurate billing and records.
• Order office supplies and maintain inventory levels.
• Act as an ambassador for Coast, including greeting guests and handling basic inquiries.
• Demonstrate a customer service attitude with internal and external contacts.
• Provide basic data entry and transaction handling services for the Front Office.
• Input data accurately into the appropriate database.
• Produce statistics and reports on the data as per standard formats.
• Report discrepancies in room rates, payment information, and credit arrangements to the appropriate manager for follow-up.
• Verify the accuracy of daily inputs, including payment transactions, and submit daily shift audits for review.
• Handle cash, cheques, credit, and debit card transactions in accordance with hotel policies.
• Perform other duties as required.

Skills, Knowledge, and Experience

• Minimum 1 year experience in a similar position preferred.
• Secondary School Diploma.
• Advanced communication, interpersonal, and customer service skills.
• Technical aptitude.
• Beginner level in the use of MS Office Suite.
• Professional appearance and attitude.
• Bondable.
• Exemplifies Coast’s core values and enjoys working in a culture of accountability.
• Ability to work a flexible schedule including evenings, weekends, and some nights.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities, and more!

Coast Hotels is an Equal Opportunity Employer. We thank all interested applicants. Only those selected for an interview will be contacted.

NO PLACE LIKE COAST!

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