Front Desk Agent 3rd Shift (PT)

Grand Traverse Resort and Spa; Acme; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic associate to join their front desk team. In this pivotal role, you will be the first point of contact for guests, ensuring they feel welcomed and valued from check-in to check-out. Your responsibilities will include managing reservations, addressing guest inquiries, and maintaining high service standards. This position requires a high energy level, excellent communication skills, and the ability to multitask effectively in a fast-paced environment. Join a team that values exceptional service and offers a vibrant work atmosphere where your contributions will make a significant impact.

Qualifications

• Prior experience in Front Desk operations or customer service is preferred.
• Excellent guest service skills with a high energy level are essential.

Responsibilities

• Check guests in and out, acting as a resort ambassador.
• Handle guest concerns and maintain service standards.

Skills

Guest Service Skills

Oral Communication

Written Communication

Detail Oriented

Data Entry

Education

Experience in Front Desk Operations

Customer Service Experience

Tools

Microsoft Office (Word, Excel)

LMS

Job description

Grand Traverse Resort and Spa, 100 Grand Traverse Village Blvd, Acme, Michigan, United States of America Req #1519

Monday, September 9, 2024

SUMMARY

Associate will check guests into hotel rooms as well as out, act as a resort ambassador with each guest, complete midnight operations at the front desk, as well as maintain expected guest service standards and operational procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Welcome/bid farewell to guests
• Check in/Check out guests
• Be knowledgeable of all resort activities
• Anticipate guest concerns/problems and deal with them before they become complaints
• Handle complaints with empathy and courtesy
• Handle all incoming telephone calls, paging system and guest messages
• Must understand and abide by environmental practices of the resort.
• Handle alarm and emergency situations
• Prepare and print reports and paperwork for the following days activities
• Maintain par stock of office supplies/ordering when necessary
• Clean and maintain work area
• Make reservations if needed
• Other duties as assigned

EDUCATION/EXPERIENCE

Prior experience in Front Desk operations or customer service is preferred.

OTHER SKILLS AND ABILITIES

This position requires the associate to possess excellent guest service skills with a high energy level. Individual should possess good oral and written communication skills as well as be detail oriented. Associate should have the ability to type and input data into a computer database and be moderately familiar with Microsoft office software (Word, Excel, etc.). Experience with LMS is a plus.

SUPERVISORY RESPONSIBILITIES (If applicable)

N/A

TYPICAL PHYSICAL DEMANDS

Associate must be able to stand for long periods of time.

TYPICAL MENTAL DEMANDS

The ability to work unsupervised for long periods of time, to handle multiple tasks simultaneously, and work well under pressure is a must.

WORKING CONDITIONS

This position requires one to be indoors. Individual may have to cope with varying noise levels.

COMMENTS

Native American Preference will apply. Must be able to pass a background investigation and a Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.