front desk agent

Government of Canada; Winnipeg; On-site; CAD 35,000 - 45,000; Full time

Job summary

A government entity in Winnipeg is looking for candidates to address guest complaints, register arrivals, and perform various customer service tasks at the physical location. Candidates should have a secondary school graduation certificate and 2 years of experience. The position is on-site with no remote work options.

Qualifications

• 2 years to less than 3 years of relevant experience.

Responsibilities

• Investigate complaints and claims.
• Register arriving guests and assign rooms.
• Resolve complaints and claims.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Help guests with special needs.
• Perform light housekeeping and cleaning duties.
• Provide customer service.

Skills

Customer service

Problem-solving

Education

Secondary (high) school graduation certificate

Job description

Overview Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Additional information Security and safety

• Bondable