Front Desk Agent

Sonesta Hotels; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading hotel chain in Toronto is seeking a Front Desk Associate to provide exceptional guest service and manage the front desk operations. The role requires a high school diploma, strong communication skills, and the ability to handle a fast-paced environment. This position offers a pay range of $22.50 to $25.00 per hour, with various employee benefits including competitive medical plans and paid vacation.

Benefits

Food and Beverage Discount

RRSP Match

Tuition reimbursement

Employee Assistance Program

Qualifications

• One year of previous hotel experience preferred.
• Must be able to exert up to 20 pounds of force occasionally.
• Ability to stand during entire shift.

Responsibilities

• Deliver excellent service according to company standards.
• Manage the operations of the front desk.
• Greet guests warmly and professionally.

Skills

Professional verbal communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Experience with Microsoft Office

Experience with Opera systems

Education

High School diploma or equivalent

Job description

Description

Work Environment

• Must be able work in a fast-paced environment.
• Guest-facing position standing behind desk.

Physical Demands

Must be able to exert up to 20 pounds of force occasionally, and / or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Ability to stand during entire shift.

Expected Hours of Work

Must be flexible to work variable days of the week to include weekends and holidays.

Must be flexible to work variable shifts (days, nights, overnights).

Ten to twelve hour shifts sometimes required.

Education and Experience

High School diploma or equivalent required.

One year of previous hotel experience preferred.

Principle duties and responsibilities (Essential Functions) include :

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.

Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.

Greet guests warmly and professionally.

Register guests, verify registration, issue room keys and provide information on hotel services and room location.

Manage the operations of the front desk, ensuring minimal time is required for check in and checkout.

Accept payments, post miscellaneous charges, and ensure prompt delivery of final bills to guests.

Issue, control and release guest safe-deposit boxes.

Maintain the security of cash, credit card transactions, and guest information.

Maintain knowledge of hotel policies including room rates, discounts, special offerings, and community events.

Maintain knowledge of upcoming events, local area, and hotel offerings.

May routinely book guest reservations for individuals and / or groups that are requested either by phone or from within the hotel, process cancellations, revisions, and information updates on changes.

Up-sell rooms where possible to maximize revenue.

Direct guests to appropriate hotel staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.

Treat requests with professionalism, tact, and a courteous manner.

Respect guest confidentially policy

Perform other duties as requested by management.

Qualifications and Skills

Professional verbal communication skills.

Excellent interpersonal and customer service skills, including dealing with difficult guests.

Excellent organizational skills and attention to detail.

Experience with Microsoft Office and Opera systems preferred.

Go Beyond @SonestaHotels

WHO WE ARE

We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission : To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.

We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. This job description is subject to change at any time.

This position's hiring process may utilize artificial intelligence (AI) for screening, assessment, or selection purposes.

Additional Job Information / Anticipated

Pay Range

Probationary Rate (First 60 Shifts) : $22.50 / hour

Full Wage (After probation period) : $25.00 / hour

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including :

Salaried FTE Benefits

Food and Beverage Discount

RRSP Match

Drycleaning

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short- and Long-term disability program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized FTE Benefits

Food and Beverage Discount

RRSP Match

Tool and shoe reimbursement

Competitive Medical and dental benefits

Competitive Extended health care coverage

Various employee perks and benefits

Tuition reimbursement

Employee Assistance Program

Competitive Short term disability

program

Paid vacation

Paid sick days

Employee discounted hotel rate- for all Brands within the company

Unionized PTE Benefits

Food and Beverage Discount

Employee discounted hotel rate

Tool and shoe reimbursement

Various employee perks and benefits

Employee Assistance Program

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.