Front Desk Agent

Immigrate Software; Sioux Narrows; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality service provider in Sioux Narrows, Ontario, is seeking a front desk attendant to manage guest experience and room assignments. Key responsibilities include checking guests in and out, responding to inquiries, and ensuring satisfaction. Ideal candidates will have previous resort experience and strong customer service skills. Accommodation is available at a competitive rate, along with meals.

Benefits

Accommodation available

Meals included

Qualifications

• Previous front desk experience at a resort is an asset.
• Willing to work all days of the week including holidays.
• Excellent hygiene and presentable is required on shift.

Responsibilities

• Maintain an inventory of vacancies, reservations, and room assignments.
• Register arriving guests and assign rooms.
• Compile and check daily record sheets and receipts.

Skills

Customer service ability

Independent work

Team collaboration

Phone and email correspondence

Job description

Job Description

• Maintain an inventory of vacancies, reservations and room assignments
• Register arriving guests and assign rooms
• Provide an amazing first impression for guests and upsell rooms if possible
• Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available and respond to guests' complaints
• Offer additional accessories and items for purchase so guests know where to buy things they will need during their stay
• Escalate issues to supervisor or manager to ensure guest satisfaction
• Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized or manual systems
• Present statements of charges to departing guests and receive payment
• Other duties that apply

Job Requirements

• Previous front desk experience at a resort is an asset
• Comfortable answering phones, emails and any other correspondence needing a reply
• Work well independently and part of a team
• Amazing customer service ability
• Strong retention of information is an asset to remember guest preferences
• Computer skills are an asset
• Previous experience taking payments through cash or card is an asset
• Willing to work all days of the week including holidays
• Able to start work early and work late if required
• Excellent hygiene and presentable is required on shift

Benefits

Accommodation available for 175 bi-weekly and 3 meals per day included.