front desk agent

Ramada by Wyndham Hotel – Saskatoon; Saskatoon; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Services Agent to join their vibrant team. In this role, you will be the first point of contact for guests, ensuring a smooth check-in and check-out process while providing outstanding customer service. Your responsibilities will include managing reservations, addressing guest inquiries, and maintaining a welcoming environment. If you are passionate about hospitality and enjoy interacting with people, this opportunity offers a chance to grow in a dynamic hotel setting where your contributions will be valued.

Qualifications

• 1-2 years of experience in a hospitality role is preferred.
• High school diploma is required for this position.

Responsibilities

• Register guests, assign rooms, and process payments efficiently.
• Resolve guest complaints and provide exceptional customer service.
• Maintain an accurate inventory of room assignments and reservations.

Skills

Customer Service

Problem Solving

Communication

Education

Secondary (high) school graduation certificate

Tools

Switchboard or Telephone System

Job description

Minimum Requirements

• Education: Secondary (high) school graduation certificate
• Experience: 1 year to less than 2 years

Work Setting

• Hotel, motel, resort

Tasks

• Register arriving guests and assign rooms
• Resolve complaints and claims
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Provide customer service
• Attend to guests' requests for extra supplies or other items
• Operate switchboard or telephone system

About Ramada by Wyndham Hotel – Saskatoon