front desk agent

Murray Premises Hotel; San Juan de Terranova; On-site; CAD 30,000 - 40,000; Full time

Job summary

An established hotel in Canada seeks a front desk agent who will be responsible for registering guests, handling complaints, and providing customer assistance. The ideal candidate will have a post-secondary education in hospitality, strong interpersonal skills, and the ability to work in a fast-paced environment. Applicants must be reliable team players committed to delivering excellent service. A variety of administrative and customer service duties are included in the role, which is essential to ensuring guest satisfaction.

Qualifications

• Post-secondary education in hospitality or related field.
• Ability to handle complaints and provide excellent customer service.
• Skills in clerical duties and cash handling.

Responsibilities

• Register arriving guests and assign rooms.
• Resolve complaints and claims from guests.
• Process guests' departures, calculate charges, and receive payments.

Skills

Client focus

Efficient interpersonal skills

Organized

Flexibility

Team player

Education

Non-university certificate or diploma from a program of 1 year to 2 years

Tools

Word processing software

Spreadsheet

Multi-line switchboard

Job description

• Education:

Education

• College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Work setting

• Hospitality industry
• Hotel, motel, resort

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Computer and technology knowledge

• Multi-line switchboard
• Word processing software
• Spreadsheet
• Internet

Security and safety

• Criminal record check

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Efficient interpersonal skills
• Flexibility
• Judgement
• Organized
• Reliability
• Team player
• Are you available for shift or on-call work?
• Are you currently legally able to work in Canada?

Be the first to be notified about new front desk agent jobs in St. John's, NL

I agree to receive jobs matching this search by email and I agree to the Terms. I can cancel alerts at any time.

By entering my email, I agree to receive jobs matching this search and I agree to EightSix's Terms . I can unsubscribe at any time.

Applying to front desk agent @ Murray Premises Hotel

What email should the Hiring Manager contact you at?