Front Desk Agent

The Crescent Hotels Group; Rossland; On-site; CAD 30,000 - 60,000; Full time

Job summary

A renowned hotel chain in Rossland is seeking a Front Desk Agent to provide excellent customer service and manage guest interactions. This role includes responsibilities like checking in guests, handling reservations, and ensuring smooth hotel operations. The ideal candidate possesses strong communication skills and must be legally eligible to work in Canada. Competitive pay is offered at $19-$20 per hour.

Benefits

Company events

Discounted or free food

Employee assistance program

Flexible schedule

Wellness program

Qualifications

• Must be willing to work Night Audit Shifts when there are issues.
• Ability to stand for long periods of time (up to 8 hours per shift).
• Must be legally eligible to work in Canada.

Responsibilities

• Greet all guests in a timely, friendly, and professional manner.
• Make guest reservations and actively promote package add-ons.
• Ensure accuracy of all guest information during check-in and check-out.
• Safely handle cash floats and any monetary transactions.

Skills

Computer literacy

Service oriented

Excellent verbal & written communication skills

Numerical acuity

Detail-oriented

Ability to thrive in a fast-paced environment

Education

High school diploma or equivalent

Tools

PMS experience

Job description

Overview

Your passion for service ensures that our guests are taken care of, as you respond to guest requests and questions in a professional, positive manner.

As a Front Desk Agent, you are empowered to create a unique, sincere and genuine experience for our guests.

SKI PASS FOR FULL TIME EMPLOYMENT (only 30 hour per commitment)

Job Description

Front desk agents will be accountable for a multitude of functions, including but not limited to:

1. Greet all guests in a timely, friendly, and professional manner
2. Make guest reservations, and actively promote package add-ons
3. Ensure accuracy of all guest information during check-in and check-out
4. Safely handle cash floats and any other forms of monetary transactions for guests
5. Promptly answer all calls in a friendly and courteous manner
6. Respond to guest needs, ensuring special requests are directed through to the appropriate department
7. Communicate effectively and professionally with other departments
8. Contribute to the security of the building, company assets, and team/guest safety with full adherence to security procedures
9. Maintain up-to-date knowledge of all rooms available as well as their location, layout, and rate plans
10. Must be willing to work Night Audit Shifts when there are issues

Job Requirements

• Computer literacy Hotel
• PMS experience an asset
• Service oriented with an eye to supporting your internal guests
• Ability to thrive in a fast-paced hotel environment
• Excellent verbal & written communication skills
• Willingness to learn, develop & grow
• Numerical acuity and high attention to detail
• Comprehensive understanding of financial data, reporting, & basic arithmetic functions
• Ability to stand for long periods of time (up to 8 hours per shift)
• Professional presentation
• Must be willing to work overnights, holidays and weekends
• Able to perform other duties as required

***Must be legally eligible to work in Canada***

The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie is unable to sponsor international applicants.

About Us

The Josie Hotel, Autograph Collection, welcomes you with mountains of amenities and a boutique experience. The Josie is proudly named Canada’s Best Ski Boutique Hotel (2019, 2020, 2021) and offers ski-in, ski-out access at the base of RED Mountain Resort in Rossland, British Columbia. The property features 106 rooms and suites, and a range of on-site facilities and dining options.

The Josie Hotel is an equal opportunity employer and will consider all applicants for all positions regardless of race, colour, gender, sex, age, origin, religion, sexual orientation, identity, basis of disability or any other protected class. We embrace that no one here is like the other and are committed to find a place for everyone.

The Josie Hotel will only consider candidates who currently possess the legal right to work in Canada. Applicants must be Canadian Citizens, Permanent Residents, or be in active possession of an Open Work Permit and valid Social Insurance Number. The Josie Hotel is unable to sponsor international applicants.

Job Types: Full-time, Seasonal

Salary: $19.00-$20.00 per hour

Benefits

• Company events
• Discounted or free food
• Employee assistance program
• Flexible schedule
• Wellness program

Schedule

• 10 hour shift
• 8 hour shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• On call
• Overtime
• Weekends as needed

Supplemental pay types

• Overtime pay

Location

In person

Qualifications

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well (Preferred)
• Team Player: Works well as a member of a group (Preferred)

Motivations

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business

Source: Crescent Hotels & Resorts