Front Desk Agent

Coast Hotels; Prince George; On-site; CAD 35,000 - 55,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen Front Desk Agent, der die Gäste mit exzellentem Kundenservice und administrativer Unterstützung begeistert. In dieser Rolle sind Sie für die Check-in- und Check-out-Prozesse verantwortlich, helfen bei der Bearbeitung von Gästeanfragen und unterstützen die Front Office-Operationen. Das Unternehmen fördert eine Kultur der Verantwortung und des Wachstums, bietet wettbewerbsfähige Gehälter und zahlreiche Vorteile, einschließlich Mitarbeiterrabatte und Entwicklungsmöglichkeiten. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem unterstützenden Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterrabatte

Schulung und Entwicklung

Karriereentwicklungsmöglichkeiten

Wettbewerbsfähige Gehälter und Leistungen

Qualifications

• Mindestens 1 Jahr Erfahrung in einer ähnlichen Position.
• Fortgeschrittene Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Bereitstellung von Kundenservice und administrativer Unterstützung an der Rezeption.
• Verarbeitung von Check-ins und Check-outs sowie Handhabung von Gästeanfragen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Interpersonelle Fähigkeiten

Technische Fähigkeiten

MS Office Suite (Anfänger)

Education

Sekundarschulabschluss

Tools

MS Office Suite

Job description

Your company, your values, your career!

Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.

The Front Desk Agent will contribute to the overall success of the hotel by providing superior customer service and administrative support to the Front Office.

Responsibilities

1. Provides customer service and handles administrative duties such as the check-in and check-out of guests, handling guest concerns, assisting with the arrivals and departures of groups and tours and luggage storage.
2. Follows established procedures and policies when completing tasks.
3. Receives, sorts and distributes incoming mail.
4. Prepares and sends courier packages and ensures accurate billing and records.
5. Orders office supplies and maintains inventory levels.
6. Acts as an Ambassador for Coast, including greeting guests and handling basic inquiries.
7. Demonstrates a customer service attitude with internal/external contacts.
8. Provides basic data entry and transaction handling service for the Front Office.
9. Inputs data accurately into the appropriate database.
10. Produces statistics and reports on the data as per standard formats.
11. Reports discrepancies in room rates, payment information and credit arrangements to appropriate manager for follow up.
12. Verifies the accuracy of their daily inputs, including payment transactions, and submits their daily shift audit for review by the night audit.
13. Handles cash, cheques, credit and debit card transactions in accordance with hotel policies.
14. Other duties as required.

Skills/Knowledge/Experience

1. Minimum 1 year experience in similar position preferred.
2. Secondary School Diploma.
3. Advanced communication, interpersonal, and customer service skills.
4. Technical aptitude.
5. Beginner level in the use of MS Office Suite.
6. Professional appearance and attitude.
7. Bondable.
8. Exemplifies Coast’s core values and enjoys working in a culture of accountability.
9. Able to work a flexible schedule which includes evenings, weekends and some nights.

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more!

Coast Hotels is an Equal Opportunity Employer. Coast Hotels would like to thank all interested applicants. Only those selected for an interview will be contacted.

NO PLACE LIKE COAST!

Apply Now