Front desk agent

www.canadainternational.gc.ca - Jobboard; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A prominent hotel in Thunder Bay is seeking a Front Desk Agent to handle guest registrations, resolve complaints, and provide information on hotel services. Candidates should have a secondary school diploma and at least 2 years of experience in hospitality. The role requires availability for various shifts, and the position offers competitive hourly wages between $17.50 and $18.50. Join a dynamic team in a fast-paced environment.

Benefits

Free parking available

Other benefits

Qualifications

• 2 years to less than 3 years of experience in a similar role.
• Ability to work with minimal supervision.
• Valid driver's licence required.

Responsibilities

• Investigate and resolve complaints and claims.
• Register guests and manage room assignments.
• Provide customer service and general information.

Skills

Client focus

Excellent oral communication

Organized

Dependability

Team player

Education

Secondary (high) school graduation certificate

Tools

Multi-line switchboard

Central reservation system (CRS)

Spreadsheet

Internet

Job description

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Job details

Front desk agent

Posted onJuly 31, 2025 by Employer details Best Western Plus Norwester Hotel & Conference Centre

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Job details

Education: Secondary (high) school graduation certificate. Work setting: Urban area. Hotel, motel, resort. Resort. Tasks: Investigate complaints and claims . Register arriving guests and assign rooms. Resolve complaints and claims . Process group arrivals and departures. Take, cancel and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges and receive payments. Balance cash and complete balance sheets, cash reports and related forms. Maintain an inventory of vacancies, reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e. faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Work with minimal supervision. Computer and technology knowledge: Multi-line switchboard. Central reservation system (CRS). Spreadsheet. Internet. Sales experience: Hotel and convention services. Security and safety: Bondable. Criminal record check. Transportation/travel information: Own transportation. Valid driver's licence. Public transportation is not available. Driver's abstract. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability: Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgement. Organized. Reliability. Team player. Screening questions: Are you available for shift or on-call work?. Are you available for the advertised start date?. Are you currently a student?. Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Do you have previous experience in this field of employment?. Do you have the above-indicated required certifications?. What is the highest level of study you have completed?. What is your current field of study?. Experience: 2 years to less than 3 years. Other benefits: Free parking available. Other benefits.

• Location Thunder Bay , ON P7J 1B8
• Work location On site
• Salary $ 17.50 to $ 18.50 HOUR hourly (To be negotiated) / 24 to 48 hours bi-weekly
• Terms of employment Permanent employment Part time
• Morning, Day, Evening, Night, Weekend, On call
• Starts as soon as possible
• Benefits:Other benefits
• vacancies 2 vacancies
• Source Job Bank #3360611

• Thunder Bay, ON

Overview

Languages

English

Education

• Secondary (high) school graduation certificate

Experience

2 years to less than 3 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

• Urban area
• Hotel, motel, resort
• Resort

Responsibilities

Tasks

• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service
• Work with minimal supervision

Experience and specialization

Computer and technology knowledge

• Multi-line switchboard
• Central reservation system (CRS)
• Spreadsheet
• Internet

Sales experience

• Hotel and convention services

Additional information

Security and safety

• Bondable
• Criminal record check

Transportation/travel information

• Own transportation
• Valid driver's licence
• Public transportation is not available
• Driver's abstract

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Judgement
• Organized
• Reliability
• Team player

Benefits

Other benefits

• Free parking available
• Other benefits

Who can apply for this job?

You can apply if you are:

• a Canadian citizen
• a permanent resident of Canada
• a temporary resident of Canada with a valid work permit

Do not apply if you are not authorized to work in Canada. The employer will not respond to your application.

Advertised until

2025-08-14

Important notice: This job posting was posted directly by the employer on Job Bank. The Government of Canada has taken steps to make sure it is accurate and reliable but cannot guarantee its authenticity.

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