front desk agent

Four Points by Sheraton Edmonton International Airport; Nisku; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading hotel seeks a front desk agent to manage guest reservations and provide exceptional customer service. This on-site position involves various administrative tasks, ensuring smooth daily operations in a fast-paced environment. Candidates should have a secondary education and prior experience in hospitality is preferred.

Qualifications

• Experience of 7 months to less than 1 year in a similar role.
• Ability to work in a fast-paced environment.
• Standing for extended periods.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Customer Service

Clerical Duties

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

7 months to less than 1 year

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Maintain an inventory of vacancies, reservations and room assignments
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Provide customer service
  
  

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Standing for extended periods