Front desk agent

Tidan Inc.; Montreal (administrative region); Hybrid; CAD 32,000 - 41,000; Part time

Benefits offered by this job

Group insurance

Life insurance

Disability insurance

Medical insurance

Dental insurance

Vision care

Employee Assistance Program (EAP)

24/7 telehealth via EAP

Personal days

Vacation days

Referral bonus

Job summary

HOTEL10 is part of Tidan Inc. in Montreal. We are seeking a part-time front desk agent to manage check-ins, answer guest inquiries, and promote hotel services. You will handle reservations, payments, and provide information on local culture and attractions.

Requirements include a DEP in hotel reception or 1+ year experience, strong bilingual communication (French/English), and good computer skills. Flexible daytime, evening, and weekend availability is expected.

Qualifications

• DEP in hotel reception or at least one year of experience in hotel reception.

Responsibilities

• Check in the client, handle administrative formalities required by the hotel.
• Inform the client about the hotel's services and provide keys to their room.
• Provide information about cultural, gastronomic activities offered by the city or region.
• Prepare invoices and collect payment from the client upon departure.
• Plan reservations in advance by email, fax or phone.
• Manage real-time availability of rooms on reservation software.
• Optimize occupancy by establishing statistics on the software.
• Respond to external and internal client calls and provide accurate information.
• Promote hotel services and rooms to optimize sales.
• Adhere to established standards, norms, and procedures.
• Communicate effectively in diverse work situations.
• May train colleagues and attend additional training.

Skills

French-English bilingual

Customer service

Communication skills

Multitasking

Professional appearance

Flexibility (day/evening/weekends)

Computer skills

Knowledge of Hotello (asset)

Education

DEP in hotel reception

Hotel reception experience (1+ year)

Tools

Hotello

Job description

Status: Part-time

Salary: 25.90$ per hour

Established in a building that is both mythical and contemporary, HOTEL10 is an absolutely unique boutique hotel that will make you discover and experience Montreal culture in all its forms. Located on Sherbrooke Street at the corner of Saint-Laurent Boulevard, HOTEL10 is at the heart of the action and a stone's throw from the Quartier des Spectacles. Accessible by public transport, the job opportunities in the young and professional team of the HOTEL10 are extraordinary.

Job Description:

• Check in the client, handle administrative formalities required by the hotel;
• Inform the client about the hotel's services and provide them with the keys to their room;
• Provide information, if necessary, about cultural, gastronomic, etc. activities offered by the city or region;
• Prepare invoices and collect payment from the client upon departure;
• Plan reservations in advance that come by email, fax or phone;
• Manage the real-time availability of rooms on a reservation software;
• Optimize the hotel's occupancy rate by establishing statistics on the software;
• Effectively respond to all external and internal client calls and provide correct responses;
• Provide accurate information about the hotel's services, amenities, and different types of rooms, and promote them to optimize sales;
• Adhere to established standards, norms, and procedures;
• Communicate and interact effectively in various work situations;
• The employee may be required to train colleagues and attend additional training related to their position.
• Sell hotel products and services;

Education:

DEP in hotel reception or at least one year of experience in hotel reception

Skills:

• Proficiency in computer skills, knowledge of Hotello is an asset
• Excellent command of both French and English
• Strong communication skills and a talent for customer service
• Good knowledge of Montreal's tourist attractions
• Neat appearance
• Demonstrate patience, diligence, tact, and discretion
• Ability to multitask while ensuring excellent customer service
• Variable hours - availability during the day, evenings, and weekends

Language: Bilingualism (French-English) is required for this position, as we serve international clients.

Who are we:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/ .

Why join our team:

Apart from competitive salaries, we offer benefits, such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the department and the hotel you join. A bonus is also provided via our referral program and more.

We believe in teamwork and are committed to creating a high-performing team whether through training or by strengthening team relationships. We have an admiration for our employees who set themselves professional challenges, and we support them in achieving them. Take the step and join the Tidan team through our many job opportunities, whether in the hotel or real estate sector, there is a place for you.