front desk agent

Government of Canada; Malakwa; On-site; CAD 35,000 - 45,000; Full time

Job summary

A government entity in British Columbia is seeking a Customer Service Representative to handle guest registration, process reservations, and provide customer service. The ideal candidate should possess strong communication skills and attention to detail. Experience in a customer-facing role is preferred. This position requires working on site with no remote options available. Benefits include free parking.

Benefits

Free parking available

Qualifications

• Experience in a related field is an asset.
• Ability to work independently and in a team.
• Flexibility and organizational skills are important.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide customer service and information on facilities.
• Handle payments and follow safety procedures.

Skills

Customer service

Attention to detail

Dependability

Excellent oral communication

Education

No degree, certificate or diploma

Tools

Central reservation system (CRS)

Job description

Overview

Languages: English

Education: No degree, certificate or diploma

Experience: Experience an asset

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests\' departures, calculate charges and receive payments
• Follow emergency and safety procedures
• Answer telephone and relay telephone calls and messages
• Provide customer service
• Process credit cards, vouchers and other payments
• Professionalism in customer service

Experience and specialization

Computer and technology knowledge

• Central reservation system (CRS)
• Basic

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Ability to work independently

Personal suitability

• Client focus
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Organized
• Reliability
• Team player
• Values and ethics
• Ability to multitask

Benefits

• Free parking available