Front Desk Agent

Workplace: 1187 Princess Street, Kingston, Ontario, Canada, K7M3E1

Status: Part-time

Salary: $18.91 per hour

Located very close to downtown Kingston, the Strata Hotel is the ideal place for your business and leisure stays. The hotel is just minutes from the best restaurants in town, trendy shops, as well as a whole host of entertainment venues for the whole family. For your next stay in Kingston, treat yourself to a room at Kingston's most comfortable and recognized hotel. The Strata Hotel, a 77-room hotel also has commercial units for rent.

As a Front Desk Agent, you understand the importance of an efficient and welcoming check-in experience for our guests and are committed to going above and beyond to make guests' stays memorable. With your engaging smile, warm personality, and customer service focus, you will be empowered to deliver on our mission of "Creating a memorable experience for our guests." Training will be provided by the employer.

Job Description:

• Ensure all aspects of room reservation protocol are followed, including bookings, confirmations, and cancellation policies.
• Ensure all phone calls are answered promptly with good etiquette.
• Respond to all guest requests in a timely manner and follow up with guests for 100% satisfaction.
• Help guests, assist, and provide information (e.g., hotel policy, directions, places to eat, etc.).
• Communicate effectively with the Housekeeping staff to facilitate room turnover.
• Monitor hotel lobby cleanliness and maintain high standards of cleanliness.
• Required to count till, follow checklist, and complete an End of Shift Report to be emailed to all management.
• At guests' request, serve breakfast, snacks, and drinks.
• Other duties as assigned.

Skills and Qualifications:

• Experience as a Front Desk Agent or in a similar role, preferably in the hospitality industry.
• Proficiency with Microsoft Excel, Microsoft Word, and Outlook.
• Experience with Hotello (preferred) or another PMS.
• An eye for detail.
• Good problem-solving skills.
• Strong customer service skills.
• The ability to multitask.
• Ability to lift 25 lbs.
• Proficiency in English written and verbal communication skills are mandatory; bilingualism is an asset.
• Smart Serve (required), CPR/First Aid certification, and Food Handlers certificate are assets.
• Availability to work AM (7-3), PM (3-11), or audit (11pm-7am).

Who Are We:

Tidan is a hotel and real estate group in business for 52 years with a portfolio of 12 hotels and more than 65 real estate properties, as well as the largest tennis club across North America. To learn more about Tidan, visit our website: https://www.tidan.com/en/.

Why Join Our Team:

Apart from competitive salaries, we offer benefits such as group insurance which constitutes life insurance, disability insurance, and medical and dental insurance, in addition to vision care. Our employees have 24/7 virtual access to healthcare professionals through the Employee Assistance Program. You have personal days and vacations that are planned according to the social life at the heart of the company, especially after the pandemic; each hotel has a social calendar. The Tidan Human Resources team is always there to listen to you and support you on your journey through the company.