Front Desk Agent

Concord Hospitality Enterprises; Calgary; On-site; CAD 21,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Job summary

Concord Hospitality Enterprises in Calgary Downtown is seeking a Front Desk Agent to be the hub of our hotel, delivering warm, professional service at check-in and check-out, handling guest requests, and maintaining a welcoming lobby.

You will work with a friendly team, follow Marriott standards, stay up-to-date on rewards programs, and contribute to a memorable guest experience through attentive, proactive service.

Qualifications

• Previous experience in a customer service role in a hospitality operation or similar sized hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Strong work ethic, reliable, punctual and approachable, with a commitment to safety.
• Focus on providing guests with the best possible experience and loyalty.
• Excellent problem-solving skills and ability to troubleshoot efficiently.
• Ability to work under pressure in a fast-paced environment.
• Excellent communication and teamwork.
• Ability to work mornings, evenings, weekends and holidays.
• Physical ability to stand, walk, and lift up to 40 pounds.

Responsibilities

• Always provide high-quality service to guests and associates, setting a positive example.
• Promptly address guest issues and requests.
• Check guests in and out efficiently and warmly.
• Post guest charges, collect payments, and handle cash per procedures.
• Handle guest mail and messages per established procedures.
• Know Marriott Bonvoy rewards program and promotions.
• Develop knowledge of hotel operations, locations, rates, and amenities.
• Take reservation requests efficiently.
• Answer switchboard according to proper telephone etiquette.
• Block rooms and handle special requests.
• Manage safe deposits per procedures.
• Keep lobby and desk area clean and presentable.
• Offer wake-up calls and log pertinent information in passes.
• Open and close shifts; perform cash drops.
• Communicate with staff/management through pass-on log.
• Know emergency procedures.
• Foster teamwork and a unified approach.
• Follow safety and security policies; report incidents.

Job description

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Front Desk Agent!

OUR STORY

At the Dorian, Autograph Collection and Courtyard by Marriott Calgary Downtown our associates ensure that every guest experience is a masterpiece, blending impeccable service with whimsical intrigue. Our associates are focused on providing our guests with the best stay possible, to help them pursue their passions through travel.

Together we have two unique experiences, with one address, and one team of hospitality professionals dedicated to being the best in everything we do.

OUR ROLE

We are in search of a warm, friendly, courteous, and professional Front Desk Agent. Working at the front desk means you are the hub of the hotel. Your role is key to the overall experience the guests will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy engaging with others, have a winning personality and high sense of responsibility, we want to meet you!

Key Accountabilities Include

• Always provide the highest quality of service to our guests and associates alike, setting a shining example for our team.
• Promptly and effectively deal with guest issues and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bills, collecting payment and making change for hotel guests following all cash handling procedures as required by Concord Hospitality.
• Handle guest mail and messages per established procedures.
• Be knowledgeable in Marriott Bonvoy rewards program and promotions.
• Develop a thorough knowledge of hotel associates, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Handle safe deposit boxes per established procedures.
• Keep lobby and desk area clean and presentable.
• Offer and properly handle requests for wake-up calls.
• Open and close shift; making cash drops.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Have thorough knowledge of emergency procedures.
• Endeavor to work in a unified and collaborative way -- one that fosters teamwork.
• Follow all safety and security policies and procedures, report accidents, injuries, and unsafe work conditions.

YOUR STORY

• Previous experience in a customer service role in a hospitality operation or similar sized hotel property.
• A Hospitality or Tourism program graduate or degree holder.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, and a strong commitment to Safety.
• Someone who places priority on providing guests with the best possible experiences, going above and beyond to ensure total satisfaction and guest loyalty.
• An exceptional problem-solver, knowing how to troubleshoot and resolve situations efficiently.
• Able to work well under pressure and enjoy a fast-paced environment.
• An excellent communicator who values teamwork and collaboration.
• Able to work a variety of shifts, including mornings, evenings, weekends and holidays.
• Physically able to frequently stand, sit, walk, bend, stoop, kneel, push, pull, crouch, and lift or carry objects up to 40 pounds or more.

Benefits Of Working For Concord Hospitality

Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package. We offer training and development as well as career advancement opportunities. We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.

Working for Concord Hospitality

Concord Hospitality invests in our associates by providing training and development at all levels. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence. We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.

Our cornerstones: Quality, Integrity, Community, Profitability and FUN!

If you are a proven top performer, looking for a culture-rich and award-winning company, and you are ready to represent an amazing brand in a great and thriving location…we may be the perfect fit!