Front Desk Agent

Fairmont Hotels & Resorts; Calgary; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading Calgary hotel is seeking a Front Desk Agent to provide exceptional customer service from check-in to check-out. Ideal candidates should have a service-focused personality, previous hotel experience, and strong communication skills. The role includes welcoming guests, processing payments, and promoting hotel amenities. Join our on-site team dedicated to providing a warm family atmosphere.

Benefits

Meals provided on shift

Travel discounts

Free dry cleaning for work attire

Custom learning programs

Participation in Sustainability Committees

Career growth opportunities

Qualifications

• Previous experience in a hotel or similar setting is required.
• Experience working at the Front Desk is preferred.
• Ability to work a variety of shifts and days of the week, including holidays and overnights.

Responsibilities

• Welcome guests and respond to inquiries.
• Handle check-in and check-out processes efficiently.
• Process guest payments and settle accounts accurately.
• Promote hotel services and upsell amenities.

Skills

Service focused personality

Fluent in English

Strong abilities in Microsoft Office

Tools

Property management system

Lightspeed

Job description

Company Description

Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

Job Description

First impressions are everything! As a Front Desk Agent at Sheraton Suites Calgary Eau Claire, you will be

the first point of contact for our guests. From check-in to check-out, you will ensure every interaction is

welcoming, professional, and personalized—MAKING SPECIAL HAPPEN for every guest.

What You Will Be Doing

• Warmly welcome guests, respond to inquiries, and provide outstanding service throughout their stay
• Handle all aspects of the check-in and check-out process efficiently and according to established standards
• Process guest payments and settle accounts accurately
• Enter and coordinate in-room dining orders when required, as well as take and enter restaurant in-room dining orders
• Take initiative to add a personalized experience
• Proactively promote hotel services and amenities, looking for opportunities to enhance each guest’s stay through upselling and thoughtful recommendations
• Follow all hotel and departmental policies and procedures, as well as health & safety protocols
  
  

Qualifications

Your experience and skills include:

• Service focused personality is essential; previous experience in a hotel or similar setting is required and previous experience working at the Front Desk is preferred
• Computer literate with strong abilities in Microsoft Office is required and prior experience working with a property management system, Lightspeed or a related system, is an asset
• Fluency in English with both verbal and written communication; additional languages are a plus
• Ability to work a variety of shifts and days of the week, including holidays and overnights
  
  

Additional Information

At Sheraton Suites Calgary Eau Claire, we embrace an on-site work philosophy, inviting you to join us in our hotel. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear.

What’s in it for you?

• Meals: A healthy meal on us every shift.
• Travel Discounts: Sweet deals at Accor and Marriott hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work attire.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our Health & Safety, Sustainability, and Recognition Committees.
• Level Up: Potential to unlock new career heights with exciting growth paths.
  
  

BE PART OF OUR FUTURE.

If you are passionate about hospitality, driven by excellence, and eager to contribute, we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Accommodations: We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]