Front Desk Agent

Pomeroy Kananaskis Mountain Lodge; Calgary; On-site; CAD 35,000 - 50,000; Full time

Job summary

Pomeroy Kananaskis Mountain Lodge is seeking a Front Desk Agent to join their team. As the first point of contact, you’ll enhance guest experiences and contribute to hotel revenue. The ideal candidate will have strong communication skills, experience, and a commitment to excellence in hospitality.

Benefits

Competitive wages and health benefits

Paid on-the-job training

Growth and development opportunities

5 personal days after 90 days full-time

Employee travel discounts at Marriott hotels

Food and beverage discounts

Qualifications

• Minimum of one year experience in hotel settings preferred.
• Knowledge of Lightspeed PMS is an asset.
• Tech-savvy and strong communication skills required.

Responsibilities

• Maintain a friendly and professional demeanor in guest interactions.
• Track arrivals and organize guest experiences efficiently.
• Perform check-ins/outs and provide information on services.

Skills

Problem-solving

Organization

Strong communication

Tech-savvy

Tools

Lightspeed PMS

Job description

We are looking for a Front Desk Agent to join our team at the Westin Calgary Airport!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you will have the authority to exceed guest expectations and create a lasting positive impression. Your role is crucial as the first point of contact for guests. You will also focus on maximizing room revenue each shift while meeting key financial goals, contributing to a warm, pleasant, and memorable guest experience.

Key Responsibilities

• Maintain a friendly, attentive, and professional demeanor during all guest interactions and respond appropriately to complaints.
• Ensure the front desk, lobby, and guest entrance are welcoming and well-maintained for optimal first impressions.
• Answer phones and greet guests promptly and courteously, adhering to Westin/Marriott brand standards.
• Track arrivals, departures, and in-house activities; organize VIP amenities when appropriate.
• Book reservations via phone, in person, or online efficiently.
• Develop and maintain positive relationships with colleagues and communicate professionally across departments.
• Handle check-ins and check-outs, process transactions, and provide information about hotel services and room locations.
• Perform other duties as assigned by supervisors.

Qualifications and Preferences

• Minimum of one year experience in a full-service or select-service hotel is preferred.
• Knowledge of Lightspeed PMS is an asset.
• Tech-savvy with strong communication skills.

Benefits

• Competitive wages and health and wellness benefits.
• Paid on-the-job training with additional learning opportunities.
• Growth and development prospects, both personal and professional.
• Personal days: 5 per year after 90 days of full-time employment.
• Employee travel discounts at Marriott hotels.
• Pomeroy Stay Travel Program.
• Food and beverage discounts at Botanicus Kitchen + Bar.

Working Conditions

This role may involve day, afternoon, or evening shifts, including occasional night audits. It requires long periods of standing, lifting, and bending. Some independent work and exposure to cold air may occur due to desk location.

At Westin, we personalize guest care to create distinctive experiences, proactively meeting guest needs and inspiring associates to anticipate desires. We promote well-being and a sense of control for our guests.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality, owning and operating a wide range of hotels and resorts. We are committed to investing in our people, properties, and communities.